Decision search
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London Borough of Croydon (23 015 543)
Statement Upheld Enforcement 12-Aug-2024
Summary: Mr X complained about the Council’s actions in relation to alleged planning control breaches at a development near to his home and about poor communication. We found fault because the Council did not act in a timely manner when beginning its investigation into the breaches and its communication was poor overall. To remedy the injustice caused by this fault, the Council has agreed to apologise, make a payment to Mr X and issue reminders to relevant officers.
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Statement Upheld Special educational needs 12-Aug-2024
Summary: The Council took too long to issue a final Education Health and Care (EHC) Plan. It also did not properly consider its duty to make alternative educational provision when the child could not go to school for a prolonged period. The Council also failed to communicate with his mother, Ms B properly during this time. The Council’s shortcomings caused Ms B distress and meant that her child did not receive a suitable education for some time. It has agreed to remedy the injustice.
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Derbyshire County Council (23 016 294)
Statement Upheld Special educational needs 12-Aug-2024
Summary: Mrs C complained the Council delayed dealing with her son’s Education, Health and Care Plan when she moved to its area. We find the Council was at fault for its delays in dealing with Mrs C’s son’s Education, Health and Care Plan. The Council largely remedied Mrs C’s and her son’s injustice when it responded to her complaint. It has agreed to our further recommendation to reflect Mrs C’s son’s missed education and provision for one month.
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Gateshead Metropolitan Borough Council (23 017 242)
Statement Upheld Special educational needs 12-Aug-2024
Summary: There was no fault in how the Council considered its general section 19 duty, to provide alternative education provision for Mrs X’s son when he stopped going to school. Nor was there any fault in the time it took in issuing a decision it would not make an Education, Health, and Care Plan for Mrs X’s son. However, the Council was at fault in how it dealt with Mrs X’s complaint about these matters and that caused her an injustice. The Council have agreed to my recommendation on a remedy for this injustice.
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London Borough of Haringey (23 018 436)
Statement Upheld Homelessness 12-Aug-2024
Summary: The Council failed to offer Miss B the next available suitable property, after it agreed to do so following a previous complaint. The Council has agreed to apologise and make a payment to Miss B. It has also agreed to make service improvements.
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Canterbury City Council (23 018 458)
Statement Upheld Homelessness 12-Aug-2024
Summary: Ms X complains the Council failed to provide her and her children with housing support after she was found to be intentionally homeless. We did not investigate the Council’s decisions that Ms X made herself intentionally homeless, as these carried review rights which were reasonable for Ms X to use. However the Council was at fault for its delay in providing Ms X with interim accommodation in 2024 while it made further enquiries. The Council has adequately remedied this by offering her interim accommodation for a reasonable period since then. The Council has also agreed to apologise for its delay and carry out a service improvement to prevent recurrence of this fault in future.
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Leicester City Council (23 018 768)
Statement Upheld Charging 12-Aug-2024
Summary: Mrs B says the Council wrongly refused to pay towards the cost of an extension as part of a disabled facilities grant application after completing an inaccurate means test. There is no evidence of fault in how the Council reached its decision. The Council failed to properly explain a means test was required before any payment would be released. An apology is satisfactory remedy for that.
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North Northamptonshire Council (23 009 712)
Statement Upheld Homelessness 12-Aug-2024
Summary: Mr B complained that the Council failed to take any effective action on his homeless application from March 2023 until March 2024 or respond to his complaint about the matter. It also suspended his bidding account, so he was unable to bid on available properties. We have found fault with the Council’s actions. The Council has agreed to take a fresh application from Mr B now, apologise to him, pay him £1000 and improve its procedures for the future.
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Calderdale Metropolitan Borough Council (23 010 908)
Statement Upheld Enforcement 12-Aug-2024
Summary: We found no fault on Mrs P’s complaint about the Council’s planning enforcement team failing to take prompt and effective action against an unauthorised development. The environmental health team delayed responding to her initial report, failed to contact her after receiving the developer’s response to her reports, and failed to provide evidence of visits to her home. It also failed to produce a written nuisance assessment or give her written feedback. The agreed action remedies the injustice caused.
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West Berkshire Council (23 011 151)
Statement Not upheld Other 12-Aug-2024
Summary: Mr and Mrs B complained the Council misrepresented their family in a single assessment and it included factually incorrect data. They also complained the quality of the support the Council provided in practical sessions was poor and the conduct of an officer in two telephone conversations was unreasonable. We do not find the Council was at fault.