Decision search
Your search has 50055 results
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London Borough of Richmond upon Thames (24 005 410)
Statement Closed after initial enquiries Councillor conduct and standards 13-Aug-2024
Summary: We will not investigate this complaint about the Council preventing Mr G from filming a committee meeting. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Mr G has not claimed any injustice in the matter and the Council has already apologised and confirmed it should not have happened.
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Leeds City Council (24 007 545)
Statement Closed after initial enquiries Other 13-Aug-2024
Summary: We cannot investigate Ms B’s complaint about the Council’s maintenance of one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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Leeds City Council (23 018 292)
Statement Upheld Special educational needs 13-Aug-2024
Summary: Ms C complains the Council delayed in assessing X for an Education Health Care (EHC) plan. The Council is at fault for failing to assess X for an EHC plan within the statutory timeframes and update Ms C. To put things right the Council has agreed to make Ms C a symbolic payment and remind staff to keep parents updated when it delays.
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Leicester City Council (24 000 037)
Statement Upheld Special educational needs 12-Aug-2024
Summary: There was fault by the Council when it failed to progress a reassessment of a child’s Education Health and Care (EHC) needs, and issue an amended EHC Plan. The Council also failed to consider what action it should take to make sure the child received the education under his existing Plan, when he was not attending school; and it failed to transfer the EHC Plan in good time when the family moved area. The Council’s shortcomings meant that the child missed education and caused him and his family distress and uncertainty. It has agreed to remedy the injustice.
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Sheffield City Council (24 000 397)
Statement Upheld Parking and other penalties 12-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of the enforcement process and associated communications regarding a penalty charge notice. The Council has already taken appropriate action in response to the complaint and an investigation by the Ombudsman is unlikely to achieve much more for the complainant.
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Essex County Council (24 001 463)
Statement Closed after initial enquiries Other 12-Aug-2024
Summary: We will not investigate this complaint about a Council’s best interests decision. That is because the complaint is late, and the matters are best considered through the Court of Protection.
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London Borough of Newham (24 002 495)
Statement Closed after initial enquiries Parking and other penalties 12-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision to make a charge for parking permits for electric vehicles. This is because there is insufficient evidence of fault by the Council.
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London Borough of Southwark (24 002 676)
Statement Upheld Refuse and recycling 12-Aug-2024
Summary: We will not investigate this complaint about an assisted waste collection. The Council has upheld the complaint, made service improvements, and provided a financial remedy. Further investigation would not lead to a different outcome.
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London Borough of Sutton (24 003 663)
Statement Closed after initial enquiries School transport 12-Aug-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her home to school transport application for her child, Y. This is because there is insufficient evidence of fault.
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North West Leicestershire District Council (24 003 963)
Statement Closed after initial enquiries Pollution 12-Aug-2024
Summary: We will not investigate this complaint about the Council’s response to Ms X’s reports of dust nuisance from a nearby quarry. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.