Decision search
Your search has 49843 results
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Herefordshire Council (23 008 650)
Statement Not upheld Other 21-Aug-2024
Summary: Mr X complained the Council failed to properly investigate a complaint he raised about its Children’s Services Department. He complains the Council discriminated against him, blamed him for its errors and failed to follow relevant guidance. We did not find the Council was at fault. However, we found some of its communication could have been better.
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London Borough of Wandsworth (23 009 911)
Statement Upheld Transport 21-Aug-2024
Summary: Ms X complains about the Council’s handling of her adult child’s Blue Badge renewal and theft of Blue Badges from her vehicle. The Council was at fault for taking too long to process the Blue Badge renewal. The Council has agreed to apologise to Ms X and clarify the parking rules outside her home.
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Cambridgeshire County Council (23 011 874)
Statement Not upheld Safeguarding 21-Aug-2024
Summary: Miss A complained about a council and care agency regarding her placement at supported accommodation. We found fault with the agency for the care it provided which led to risks to Miss A’s mental and physical health. The agency has carried out work to improve its care and will provide a personal remedy to Miss A.
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Willow Care & Support Ltd (23 011 874a)
Statement Upheld Mental health services 21-Aug-2024
Summary: Miss A complained about a council and care agency regarding her placement at supported accommodation. We found fault with the agency for the care it provided which led to risks to Miss A’s mental and physical health. The agency has carried out work to improve its care and will provide a personal remedy to Miss A.
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NHS Cambridgeshire & Peterborough ICB (23 011 874b)
Statement Not upheld Mental health services 21-Aug-2024
Summary: Miss A complained about a council and care agency regarding her placement at supported accommodation. We found fault with the agency for the care it provided which led to risks to Miss A’s mental and physical health. The agency has carried out work to improve its care and will provide a personal remedy to Miss A.
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Birmingham City Council (23 021 225)
Statement Upheld Special educational needs 21-Aug-2024
Summary: We found fault in the way the Council carried out the Personal Budget process for the complainant’s (Miss X) son (Y). This fault, however, did not cause significant injustice to Miss X or Y. The Council has agreed to carry out some service improvements in the way it considers requests for Personal Budgets for children with Education Health and Care Plans.
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Lincolnshire County Council (23 021 299)
Statement Closed after initial enquiries Drainage 21-Aug-2024
Summary: We will not investigate this complaint about damage to the complainant’s property which he says occurred due to the Council’s failure to maintain public drains. This is because the Council deny legal responsibility and the complainant could reasonably take court action to achieve his desired outcome. The courts are best placed to consider and decide such matters.
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London Borough of Barnet (24 001 035)
Statement Closed after initial enquiries Council tax 21-Aug-2024
Summary: We will not investigate this complaint about the way the Council managed the complainant’s council tax arrears. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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London Borough of Newham (24 001 948)
Statement Closed after initial enquiries Council house sales and leaseholders 21-Aug-2024
Summary: We will not investigate Ms X’s complaint that the Council wrongly refused to allow her to buy the council property she rents under the Right to Buy scheme. It would be reasonable for Ms X to use her right to go to court.
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Birmingham City Council (24 003 595)
Statement Closed after initial enquiries Allocations 21-Aug-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application and its decision to discharge its homelessness duty to Mrs X. There is insufficient evidence of fault in the decision on the housing application and it is reasonable for her to ask for a review. Mrs X has already exercised her right to a statutory review of the homelessness and suitability decisions.