Decision search
Your search has 49843 results
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New Forest National Park Authority (24 005 592)
Statement Closed after initial enquiries Planning applications 26-Aug-2024
Summary: We will not investigate this complaint about how the Authority dealt with a planning application. This is because it is not yet possible to determine if the complainant has suffered any significant injustice because of the alleged fault.
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Bedford Borough Council (24 008 053)
Statement Closed after initial enquiries Homelessness 26-Aug-2024
Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for Miss X to ask the Council for a statutory review of the decision and to appeal further to the County Court if unsuccessful.
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Cheshire West & Chester Council (24 008 628)
Statement Closed after initial enquiries Highway repair and maintenance 26-Aug-2024
Summary: We will not investigate Miss B’s complaint that her car was damaged after hitting a pothole. This is because it is reasonable for Miss B to pursue her compensation claim at court.
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Redcar & Cleveland Council (24 009 132)
Statement Upheld Council tax 26-Aug-2024
Summary: We will not investigate this complaint about Council tax as the matter has been remedied and part is out of time and there was a right of appeal to a Valuation Tribunal.
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City of Wolverhampton Council (24 005 315)
Statement Closed after initial enquiries Other 26-Aug-2024
Summary: We will not investigate Mr X’s complaint about the Council lying to him about not having to pay charges for the damage he caused to a hotel room the Council placed him in. This is because an investigation would not lead to any worthwhile outcomes.
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Wokingham Borough Council (23 013 538)
Statement Upheld Special educational needs 22-Aug-2024
Summary: Ms X complains the Council has failed to properly communicate with her about her child’s education and provision in her Education, Health and Care Plans and it has failed to provide her with a suitable education. The Council is at fault and this caused injustice. The Council has agreed to our recommendations to provide an adequate remedy for the loss of education caused by delays in providing additional funding and avoidable distress.
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North Yorkshire Council (23 015 223)
Statement Upheld Special educational needs 22-Aug-2024
Summary: Mrs X complains the Council did not provide her with any documentation or communication after the annual review of her child’s education, health and care plan. The Council acknowledges it has missed statutory timescales and it has agreed to our recommendations to adequately remedy the significant injustice to the family.
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Oxfordshire County Council (23 015 559)
Statement Upheld Special educational needs 22-Aug-2024
Summary: Ms X complained the Council failed to review and amend her son, Mr G’s, Education, Health and Care (EHC) Plan in line with the statutory guidance. Also that it did not arrange a suitable college placement, did not provide funding for free school meals while Mr G did not have a suitable placement and failed to provide appropriate remedies after it upheld some of her complaint. The Council was at fault in failing to review Mr G’s EHC Plan in line with the guidance which resulted in Mr G being without a college placement between September 2023 and February 2024. The Council will make a payment to Mr G to recognise the education he lost and make service improvements.
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Crawley Borough Council (23 016 945)
Statement Upheld Enforcement 22-Aug-2024
Summary: Mr X complained about the Council’s failure to deal with his report of unauthorised development that interfered with the enjoyment of his home. We found avoidable delay by the Council, which it agreed to apologise for, but the delay did not affect the outcome of its planning enforcement investigation.
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Birmingham City Council (23 017 755)
Statement Not upheld School transport 22-Aug-2024
Summary: Mrs X complains the Council has not properly dealt with an application for transport assistance for her son Y. The Council is not at fault.