Decision search
Your search has 49843 results
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Essex County Council (24 005 066)
Statement Closed after initial enquiries Highway repair and maintenance 26-Aug-2024
Summary: We will not exercise discretion to investigate this complaint about negligence by the Council causing flooding from the highway onto Mrs X’s property. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Epsom & Ewell Borough Council (24 005 081)
Statement Closed after initial enquiries Enforcement 26-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of planning applications for a site in Ms X’s locale. This is because there is no evidence to suggest fault by the Council sufficient to warrant an investigation.
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South Tyneside Metropolitan Borough Council (24 005 165)
Statement Closed after initial enquiries Refuse and recycling 26-Aug-2024
Summary: We cannot investigate Mr X’s complaint about the Council’s responses to his complaints about missed refuse collections resulting from strike action by its refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.
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London Borough of Southwark (24 005 182)
Statement Closed after initial enquiries Allocations 26-Aug-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Watford Borough Council (24 005 264)
Statement Closed after initial enquiries Allocations 26-Aug-2024
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault causing injustice.
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London Borough of Islington (24 004 353)
Statement Closed after initial enquiries Friends and family carers 26-Aug-2024
Summary: Miss X complains about poor communication and information handling by London Borough of Islington (the Council) and Whittington Health NHS Trust (the Trust). We will not investigate her complaints. An investigation is unlikely to find fault in the Council’s communication with her before it started an assessment. The injustice to Miss X from any poor information handling is not enough to justify an investigation by the Ombudsmen and the Information Commissioner may be better placed to consider these issues.
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Whittington Health NHS Trust (24 004 353a)
Statement Closed after initial enquiries Other 26-Aug-2024
Summary: Miss X complains about poor communication and information handling by London Borough of Islington (the Council) and Whittington Health NHS Trust (the Trust). We will not investigate her complaints. An investigation is unlikely to find fault in the Council’s communication with her before it started an assessment. The injustice to Miss X from any poor information handling is not enough to justify an investigation by the Ombudsmen and the Information Commissioner may be better placed to consider these issues.
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Nottinghamshire County Council (24 005 238)
Statement Closed after initial enquiries Other 26-Aug-2024
Summary: We will not investigate Mr X’s complaint that the Council is mismanaging his money. There is not enough evidence of fault to justify an investigation. Furthermore, Mr X can complain to the Office of the Public Guardian if he is unhappy with the actions of the Council in its role as his deputy.
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Surrey County Council (24 005 242)
Statement Upheld Charging 26-Aug-2024
Summary: We will not investigate Mr X’s complaint that the Council failed to tell him he might be charged for his care. The Council has waived some of the charges. An investigation would not lead to a different outcome.
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London Borough of Hillingdon (24 005 370)
Statement Closed after initial enquiries Traffic management 26-Aug-2024
Summary: We will not investigate this complaint about the Council’s failure to act to prevent a car owner from persistently breaching parking regulations. The complainant recognises the Council regularly issues Penalty Contravention Notices for the car and the Council has confirmed it will publicise details when a vehicle impound and removal scheme comes into operation. There is not enough evidence of fault in the Council’s actions.