Decision search
Your search has 49843 results
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Essex County Council (23 019 599)
Statement Upheld Special educational needs 22-Aug-2024
Summary: Mrs Z, an advocate, complained on behalf of Miss X about the Council’s delay in reimbursing the costs she incurred educating her son, Y. We find the Council at fault for failing to keep proper records and for delaying the payment. This caused Miss X uncertainty, distress, and led to her falling into debt. The Council has offered to apologise and make a suitable payment to Miss X.
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North Norfolk District Council (23 000 630)
Statement Upheld Refuse and recycling 22-Aug-2024
Summary: We will not investigate Mr X’s complaint that the Council persistently failed to collect his bin. We are satisfied with the actions the Council has taken or intends to take. Mr X’s other complaints are new and the Council should be given the opportunity to investigate and reply.
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Kent County Council (24 002 138)
Statement Upheld Special educational needs 22-Aug-2024
Summary: Mrs X complained the Council delayed completing two annual reviews of her daughter’s (Y) Education, Health and Care (EHC) plan. The Council failed to decide whether to maintain, amend or discontinue Y’s EHC plan within timescales following the annual review meeting. The Council agreed to make payments to Mrs X to recognise the distress, frustration and uncertainty caused.
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Worcestershire County Council (24 004 588)
Statement Upheld Special educational needs 22-Aug-2024
Summary: We will not investigate this complaint about delay in the Council issuing a personal budget payment for Mr X’s child. This complaint does not meet the tests in our Assessment Code. The Council has already apologised and explained what will do to improve. Further investigation by us could not achieve a different outcome.
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Essex County Council (24 004 599)
Statement Upheld Special educational needs 22-Aug-2024
Summary: We will not investigate Ms X and Mr Y’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Ms X and Mr Y and pay them £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Bournemouth, Christchurch and Poole Council (24 005 000)
Statement Closed after initial enquiries Leisure and culture 22-Aug-2024
Summary: We cannot investigate Mr X’s complaint about problems with an adult education course. This is because the law says we cannot investigate complaints about the delivery of education or what happens in schools or colleges. This restriction applies to complaints about adult education.
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Cheriton Care Centre Ltd (24 005 033)
Statement Closed after initial enquiries Residential care 22-Aug-2024
Summary: We will not investigate this complaint about an adult social care short stay in a care home. This is because we are satisfied with the actions the Care Provider has taken, and it is unlikely an Ombudsman investigation would achieve anything further. The Care Provider has apologised for failures in communication, offered to refund for lost items, and spoken with staff to improve future service.
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Birmingham City Council (24 005 255)
Statement Closed after initial enquiries Other 22-Aug-2024
Summary: We cannot investigate this complaint about the Council’s actions in relation to a witness statement filed with a court. The law prevents us from considering what happened in court and the complaint is not separable from this.
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London Borough of Haringey (22 012 173)
Statement Upheld Special educational needs 22-Aug-2024
Summary: Ms D complained the Council has failed to provide the provision detailed in her son’s Education, Health and Care Plan. We find the Council was at fault for failing to secure the provision in Ms D’s son’s Education, Health and Care Plan. The Council has agreed to our recommendations to address the injustice caused by fault.
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London Borough of Havering (24 006 090)
Statement Closed after initial enquiries Parking and other penalties 22-Aug-2024
Summary: We will not investigate this complaint about a bus lane penalty charge notice as Mr X had the right to appeal it to an independent tribunal.