Decision search
Your search has 50125 results
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Lancashire County Council (24 000 318)
Statement Upheld Special educational needs 02-Sep-2024
Summary: Mr X complained the Council delayed completing his son Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. He says it also delayed issuing an amended EHC Plan following an annual review. The Council was at fault because it failed to decide whether to issue Y with an EHC Plan within the statutory timescales, caused by a delay in obtaining Educational Psychologist advice. This caused a further delay in issuing Y’s final EHC Plan. The Council then failed to issue the final amended Plan within timescales after an annual review the following year. The Council has agreed to make a payment to Mr X to acknowledge the distress, frustration and uncertainty this caused him.
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London Borough of Barking & Dagenham (24 000 967)
Statement Upheld Other 02-Sep-2024
Summary: The Council was at fault for refusing to consider Mrs B’s complaint properly under the statutory children’s complaints procedure. It will now do so.
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Kingston Upon Hull City Council (24 002 065)
Statement Closed after initial enquiries Other 02-Sep-2024
Summary: We will not investigate this complaint about the Council forcing Ms X to sign a party wall agreement or that it has failed to complete works to her building leaving her with substantial costs. Her complaints about the agreement and also improvement and prohibition orders served on her as a landlord took place in 2021, which is outside the12-month period for receiving complaints. Her complaint about completion of the agreed works is a private legal matter and she would need to challenge the Council in the courts for any incomplete work which has caused her expense.
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East Hampshire District Council (24 005 702)
Statement Closed after initial enquiries Planning applications 02-Sep-2024
Summary: We will not investigate this complaint about the way the Council dealt with a complaint about the conduct of an officer. We consider there is no worthwhile outcome achievable by an investigation. It is not a good use of public resources to simply achieve an apology which is the outcome the complainant is seeking.
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Surrey County Council (24 006 305)
Statement Closed after initial enquiries Special educational needs 02-Sep-2024
Summary: We will not investigate this complaint that the Council failed to include therapeutic provision in a child’s Education Health and Care plan. This is because the complainant appealed the contents of the plan to the SEND Tribunal.
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London Borough of Croydon (24 006 126)
Statement Closed after initial enquiries Parking and other penalties 02-Sep-2024
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for him to apply to the court to challenge the Council’s escalation of the case.
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Northumberland County Council (24 005 643)
Statement Closed after initial enquiries Planning applications 02-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant could have appealed to the Planning Inspector.
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Leicester City Council (24 005 666)
Statement Closed after initial enquiries Managing council tenancies 02-Sep-2024
Summary: We will not investigate this complaint about the handling of an insurance claim. The matter is about the Council’s management of its social housing, which the law prevents us investigating.
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Milton Keynes Council (24 005 654)
Statement Closed after initial enquiries Refuse and recycling 02-Sep-2024
Summary: We will not investigate Ms X’s complaint that the Council delayed paying an agreed symbolic financial remedy. This is because the Council has now paid the remedy and any remaining injustice is not significant enough to warrant an investigation by the Ombudsman.
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Braintree District Council (24 008 408)
Statement Closed after initial enquiries Planning applications 02-Sep-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has used their right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.