Decision search
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Suffolk County Council (24 008 471)
Statement Closed after initial enquiries Looked after children 08-Oct-2024
Summary: We will not investigate Miss X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.
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East Riding of Yorkshire Council (24 007 143)
Statement Closed after initial enquiries Councillor conduct and standards 08-Oct-2024
Summary: We will not investigate this complaint about the Council’s delay in dealing with a complaint about the conduct of two councillors. We consider that further investigation will not lead to a different outcome.
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W C S Care Group Ltd (23 017 145)
Statement Not upheld Residential care 07-Oct-2024
Summary: There is no evidence the actions of the care provider caused injustice to Ms A. There was a family dispute which care home staff sought to manage in the best interests of the late Mrs X, for whom they had a caring responsibility.
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Walsall Metropolitan Borough Council (23 018 336)
Statement Closed after initial enquiries Child protection 07-Oct-2024
Summary: We will not investigate Mrs X’s complaint. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst the matter is subject to ongoing court proceedings.
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Westmorland and Furness Council (23 018 611)
Statement Not upheld Domiciliary care 07-Oct-2024
Summary: Mr F complains about the homecare provided to his mother and that the Council referred him to the office of the public guardian. We found no fault.
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West Sussex County Council (23 019 454)
Statement Upheld Special educational needs 07-Oct-2024
Summary: Miss F complained the Council delayed issuing an Education, Health and Care Plan for her daughter and failed to provide her with a suitable full-time education when she was unable to attend school due to ill health. There was delay in issuing the plan. The Council should make a payment to Miss F to remedy the uncertainty and distress that caused. There was no fault in the provision of alternative education.
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London Borough of Barnet (23 020 088)
Statement Not upheld Homelessness 07-Oct-2024
Summary: Miss X complains the Council offered her accommodation out of borough in an unsafe area. We do not find fault with the Council as it followed the relevant law and guidance.
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London Borough of Tower Hamlets (23 021 240)
Statement Closed after initial enquiries Local welfare payments 07-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to make reasonable adjustments to assist him to make an application for support. The Council upheld the complaint, apologised to Mr X and took action to improve its services. Further investigation would not lead to a different outcome.
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Leicestershire County Council (23 021 493)
Statement Upheld Assessment and care plan 07-Oct-2024
Summary: Mr & Mrs X complain the Council is failing to meet their needs as carers for their two children. The Council accepts it did not give Mrs X four weeks’ notice before reducing her carer’s personal budget. The Council needs to apologise and make a symbolic payment to Mrs X for the distress this caused. The Council was not at fault over the way it assessed Mr & Mrs X’s needs as carers. It has been open to them to work with the Council to agree support plans which meet their needs.
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North Norfolk District Council (24 000 216)
Statement Upheld Other 07-Oct-2024
Summary: Miss X complained the Council and its contractor did not act on her report and resulting complaints about a contractor breaking a window at her home. We found fault by the Council because it did not keep sufficient oversight of this matter or reply to Miss X’s complaints. The Council has agreed to apologise to Miss X, make a symbolic payment and resolve the matter.