Decision search
Your search has 50055 results
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Hampshire County Council (24 008 627)
Statement Closed after initial enquiries Highway repair and maintenance 07-Oct-2024
Summary: We will not investigate this complaint about highway repair and maintenance because decide there is not enough evidence of fault to justify investigating.
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Wakefield City Council (24 006 798)
Statement Upheld Other 07-Oct-2024
Summary: We upheld this complaint, and the Council has agreed to resolve the complaint early by taking the complaint through the children’s statutory complaints procedure. It also agreed to apologise to Ms X and pay her £200 to acknowledge the frustration caused by the delay. We did not investigate Ms X’s substantive complaint about the involvement of the Council’s children’s services because the Council agreed to progress the complaint through the statutory children’s complaints procedure.
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Sefton Metropolitan Borough Council (24 007 007)
Statement Closed after initial enquiries Special educational needs 07-Oct-2024
Summary: We will not investigate Ms X’s complaint about education provided to her child, Y since September 2023. Ms X had a right of appeal to a tribunal about the school placements named in Y’s Education, Health and Care Plans and it was reasonable for her to use her appeal rights.
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Cumberland Council (24 006 929)
Statement Closed after initial enquiries Assessment and care plan 07-Oct-2024
Summary: We will not investigate this complaint about an occupational therapy assessment for adult social care. This is because there is not enough evidence of fault in the process the Council followed to decide how to meet Ms B’s needs. It is unlikely we could add to the Council’s investigation or reach a different outcome.
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Kent County Council (24 006 976)
Statement Closed after initial enquiries Disabled children 07-Oct-2024
Summary: We will not investigate this complaint about the Council’s refusal of a blue badge application for Miss X’s child. There is not enough evidence of fault by the Council to warrant our further involvement.
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Essex County Council (24 010 254)
Statement Upheld Special educational needs 07-Oct-2024
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Wigan Metropolitan Borough Council (24 011 686)
Statement Closed after initial enquiries Refuse and recycling 07-Oct-2024
Summary: We will not investigate this complaint about council refuse lorries driving along a one-way street in the wrong direction. The case does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of significant personal injustice from the matter complained about and we could not add anything to the Council’s response.
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Newcastle upon Tyne City Council (24 011 796)
Statement Closed after initial enquiries Building control 07-Oct-2024
Summary: We will not investigate Mr C’s complaint about the Council issuing a building regulations completion certificate for defective building work. This is because an investigation would not achieve a meaningful outcome.
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Wirral Metropolitan Borough Council (24 011 810)
Statement Closed after initial enquiries Safeguarding 07-Oct-2024
Summary: We will not investigate this complaint about the Council’s responses to Mr X’s concerns about his late father’s care. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find fault in the Council’s response.
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Cheshire East Council (24 011 821)
Statement Closed after initial enquiries Highway repair and maintenance 07-Oct-2024
Summary: We will not investigate Mr B’s complaint about the Council not repairing a defective section of road which causes his home to vibrate when vehicles pass. This is because it is reasonable for Mr B to pursue this matter at court, which is in the best position to decide if the Council has met its duty to maintain this road.