Decision search
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Statement Closed after initial enquiries Planning applications 07-Oct-2024
Summary: We will not investigate this complaint about the Council’s handling of the validation process for the complainant’s listed building applications. There is not enough evidence of fault by the Council, and it is reasonable to expect the complainant to have appealed to the Planning Inspector about the validation requirements.
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Mansfield District Council (24 001 056)
Statement Not upheld Allocations 07-Oct-2024
Summary: Mr X complains the Council has not properly considered his housing priority. The Council is not at fault.
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Peterborough City Council (24 001 089)
Statement Not upheld Transport 07-Oct-2024
Summary: There was no fault in how the Council considered Mr B’s blue badge application. Although it disregarded some evidence, it has fully explained why it did so. In the absence of any fault in the Council’s decision-making, we have no power to question the decision itself.
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London Borough of Haringey (24 001 278)
Statement Closed after initial enquiries Charging 07-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council closing his care account. Further investigation would not lead to a different outcome.
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Leeds City Council (24 001 391)
Statement Not upheld Special educational needs 07-Oct-2024
Summary: Ms X complained about delays during the process of her child’s Education, Health and Care Plan. The Council apologised and offered a remedy that Ms X accepted. We have ended our investigation as further investigation would not lead to a different outcome.
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London Borough of Ealing (23 011 160)
Statement Upheld Allocations 07-Oct-2024
Summary: Miss X complained about the way the Council dealt with her housing application. We found no fault in the way the Council made its decision. However, we found fault with the Council’s delay in completing a review. This caused frustration to Miss X and the Council will apologise for this and make service improvements.
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Surrey County Council (23 012 543)
Statement Upheld Other 07-Oct-2024
Summary: Miss X complained about the way the Council dealt with support for children in her care. The Council was at fault delaying the completion of the stage two investigation of the statutory children’s complaints procedure. The Council will apologise for this.
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Birmingham City Council (23 014 224)
Statement Closed after initial enquiries Councillor conduct and standards 07-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with two complaints about the conduct of a Councillor. This is because there is insufficient evidence of fault.
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Oxfordshire County Council (23 014 461)
Statement Upheld Special educational needs 07-Oct-2024
Summary: Mr X complained the Council failed to secure suitable education provision for J, or discharge its statutory education responsibilities, when J stopped attending school. Mr X said this led to J losing education provision, affecting J’s educational attainment and wellbeing. We have found the Council at fault for failing to properly consider its Section 19 duty between February 2023 and May 2023, when J stopped attending school for health reasons. This caused J an injustice. We have made recommendations to remedy the injustice caused. Other parts of Mr X’s complaint are outside the Ombudsman’s jurisdiction. This is because they concern matters that were part of, connected to, or could have been part of, the appeal to the SEND Tribunal.
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Statement Upheld Special educational needs 07-Oct-2024
Summary: There was delay in completing an annual review for a young person due to move between post-16 placements and fault in the complaint process. This meant a young person could not start their course on time and missed a year of education. The Council will apologise, make a symbolic payment, and carry out service improvements. The complaint is upheld.