Decision search
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East Sussex County Council (24 002 801)
Statement Upheld Special educational needs 08-Oct-2024
Summary: Ms X complained the Council failed to put in place suitable education for her child when they were unable to attend school. Ms X said her child has missed out on education. We have found the Council at fault. To remedy the injustice caused the Council agreed to apologise, make a payment to Ms X for the distress caused and to acknowledge the loss of education to her child.
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London Borough of Sutton (24 002 973)
Statement Closed after initial enquiries Domiciliary care 08-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the Council not sourcing suitable carers for her when she needed help with showering. She says the carers did not hold enhanced disclosure and barring service clearance. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault.
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Shropshire Council (24 005 876)
Statement Closed after initial enquiries Charging 08-Oct-2024
Summary: We will not investigate this complaint about quality of care and an incident in 2021, and the Council’s delay until 2023 in pursuing payment for outstanding care fees. There is not a good reason for the delay in the events of 2021 being brought to the Ombudsman. Investigation by us into later events would not achieve the outcome Ms X seeks.
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Lancashire County Council (24 006 019)
Statement Closed after initial enquiries Charging 08-Oct-2024
Summary: We will not investigate Mr X’s complaint about charges for his mother’s care home stay because there is insufficient evidence of fault by the Council to justify our involvement..
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North Tyneside Metropolitan Borough Council (24 003 797)
Statement Closed after initial enquiries Child protection 08-Oct-2024
Summary: We will not investigate this complaint that the Council was at fault in passing information about her to the health service without her consent. This is because there is no prospect that investigation would find fault on the Council’s part.
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Leicestershire County Council (24 006 727)
Statement Closed after initial enquiries Assessment and care plan 08-Oct-2024
Summary: We will not investigate Ms X’s complaint the Council reduced her personal budget. There is not enough evidence of fault to justify our involvement.
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London Borough of Merton (24 006 969)
Statement Closed after initial enquiries Highway repair and maintenance 08-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Councils response to his concerns about footway repair works. It is unlikely further investigation would lead to a different outcome and any injustice there may have been to Mr X is not significant enough to justify an investigation.
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Kent County Council (24 010 352)
Statement Closed after initial enquiries Child protection 08-Oct-2024
Summary: We will not investigate this complaint about the Council’s children’s services. Legal proceedings are ongoing, and we cannot investigate matters considered in court.
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Surrey County Council (24 010 575)
Statement Closed after initial enquiries Councillor conduct and standards 08-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Essex County Council (24 010 849)
Statement Upheld Special educational needs 08-Oct-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.