Decision search
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Statement Upheld Other 22-Oct-2024
Summary: Miss X complained that the Council failed to progress her children services’ complaint to stage two of the statutory Children Act 1989 complaints’ procedure. We have found fault causing injustice. The Council has now agreed to start the stage two investigation. Therefore, we have completed our investigation and are closing the complaint.
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Suffolk County Council (24 009 843)
Statement Closed after initial enquiries Parking and other penalties 22-Oct-2024
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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London Borough of Bromley (24 009 969)
Statement Closed after initial enquiries Highway repair and maintenance 22-Oct-2024
Summary: We will not investigate this complaint about highway maintenance because any injustice is not significant enough to justify our involvement and there is another body better placed to consider this complaint.
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Surrey County Council (24 008 321)
Statement Upheld Special educational needs 22-Oct-2024
Summary: We will not investigate Mr X’s complaint about delays in the Education, Health and Care needs assessment process. This is because the Council offered a remedy in line with the Ombudsman’s Guidance, and further investigation is unlikely to achieve any additional outcome. We will not investigate some of Mr X’s complaint because he can submit an appeal to a tribunal.
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Sevenoaks District Council (24 007 698)
Statement Closed after initial enquiries Allocations 22-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s housing register decision because there is insufficient evidence of fault to justify our involvement.
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Statement Closed after initial enquiries Allocations 22-Oct-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Statement Closed after initial enquiries Planning applications 22-Oct-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.
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Brighton & Hove City Council (24 007 971)
Statement Closed after initial enquiries Parking and other penalties 22-Oct-2024
Summary: We will not investigate this complaint about the Council refusing to renew the complainant’s parking permit after it had expired. There is not enough evidence of fault by the Council.
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London Borough of Richmond upon Thames (24 010 236)
Statement Closed after initial enquiries Housing benefit and council tax benefit 22-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse a Discretionary Housing Payment. There is not enough evidence of fault in the way the matter was considered to justify investigating.
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Leicestershire County Council (24 011 266)
Statement Closed after initial enquiries Highway repair and maintenance 22-Oct-2024
Summary: We will not investigate this complaint about the Council’s refusal to pay compensation for damage as this is a matter for the courts.