Decision search
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Westminster City Council (23 021 313)
Statement Not upheld Refuse and recycling 22-Oct-2024
Summary: Mr K complained the Council is not properly tackling issues of waste on his road, which results in waste on the pavement almost all the time. We found no fault in how the Council managed the issues.
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Lancashire County Council (24 001 405)
Statement Upheld Special educational needs 22-Oct-2024
Summary: Mr X complained the Council failed to complete an Education Health and Care Needs Assessment within the statutory time frame which caused him unnecessary and avoidable frustration and uncertainty. We find the Council at fault which caused injustice. The Council has agreed to make a payment to Mr X.
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Hertfordshire County Council (23 005 426)
Statement Closed after initial enquiries Special educational needs 22-Oct-2024
Summary: Mrs X complained about the Council’s handling of her child, Y’s education since March 2023. I cannot investigate matters between March and November 2023 because they are outside of our jurisdiction as Mrs X had appealed to the SEND tribunal. Mrs X should first complain to the Council about matters after November 2023.
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T.L. Care (Havering) Limited (24 006 395)
Statement Closed after initial enquiries Residential care 22-Oct-2024
Summary: We will not investigate Ms Y’s complaint, made on behalf of Mr X, about the care provider’s decision to require him to move rooms at short notice, how it explained the decision, not assessing the possible impacts on Mr X beforehand, and how it dealt with her complaint. There is not enough evidence of fault in the care provider’s decision to move Mr X to warrant investigating. The impacts of the decision on him and how it was done do not amount to a significant personal injustice which justifies an investigation. We do not investigate providers’ complaint-handling where we are not investigating the issues giving rise to the complaint.
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London Borough of Bromley (24 006 406)
Statement Closed after initial enquiries Special educational needs 22-Oct-2024
Summary: We will not investigate this complaint about how the Council consulted with a college in 2023 because further investigation would not lead to a different outcome.
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Statement Closed after initial enquiries Charging 22-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the financial assessment the Council completed for her husband and its decision that there has been a deprivation of assets. This is because there is insufficient evidence of fault.
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Cheshire East Council (24 007 128)
Statement Closed after initial enquiries Other 22-Oct-2024
Summary: We will not investigate Mr X’s complaint about a respite booking. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Reigate & Banstead Borough Council (24 007 414)
Statement Closed after initial enquiries Council tax 22-Oct-2024
Summary: We will not investigate Miss X’s complaint that the Council incorrect stopped her council tax direct debit, which resulted in her account falling into arrears. This is because the claimed fault has not caused any significant injustice.
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Buckinghamshire Council (24 007 495)
Statement Closed after initial enquiries Transport 22-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to reject his blue badge application. This is because the matters complained about could reasonably be, or have been, mentioned as part of legal proceedings regarding a closely related matter.
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Manchester City Council (24 007 637)
Statement Closed after initial enquiries Building control 22-Oct-2024
Summary: We will not investigate this complaint about the Council’s inspection of Mr X’s new roof by its Building Control Service. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.