Decision search
Your search has 50055 results
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Suffolk County Council (23 002 800)
Statement Upheld Charging 21-Oct-2024
Summary: There was fault by the Council. It delayed carrying out a financial assessment which led to distress and uncertainty when the family were told of the fees owed a year later. The Council has apologised and waived the fees owed which remedies the injustice caused.
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Milton Keynes Council (23 004 517)
Statement Not upheld Safeguarding 21-Oct-2024
Summary: We will not investigate this complaint about how the Council responded to safeguarding concerns. There is not enough evidence of fault to justify our involvement.
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London Borough of Bromley (24 006 557)
Statement Closed after initial enquiries Charging 21-Oct-2024
Summary: We will not investigate Ms X’s complaint about the charges for her mother, Ms Y’s, care. There is insufficient evidence of fault to warrant an investigation.
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Devon County Council (24 007 291)
Statement Upheld Special educational needs 21-Oct-2024
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care (EHC) needs assessment. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this cause. We cannot investigate the Council’s previous decisions not to assess or issue a EHC Plan, because the complainant used their right of appeal to a tribunal.
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East Sussex County Council (24 007 498)
Statement Closed after initial enquiries Special educational needs 21-Oct-2024
Summary: We will not investigate Mrs X’s complaint about delays in the Education, Health and Care (EHC) process because there is insufficient evidence of fault. We cannot investigate Mrs X’s complaint that the Council’s failed to deliver the content of Y’s EHC Plan because Mrs X has appealed to a Tribunal, and the matters appealed are not separable from the complaint. We will not investigate the Council’s failure to provide full-time alternative education to her child, Y, because any injustice caused is not significant enough to warrant an investigation.
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Norfolk County Council (24 007 575)
Statement Upheld Assessment and care plan 21-Oct-2024
Summary: We will not investigate this complaint about adult social care fees. The Council has accepted fault and said what it will do to acknowledge the impact on the complainant. We are satisfied with the Council’s actions to put things right.
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East Riding of Yorkshire Council (24 008 895)
Statement Closed after initial enquiries Other 21-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to act under the Building Act 1984 or the Environmental Protection Act 1990. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the Council’s actions.
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Epping Forest District Council (24 008 612)
Statement Closed after initial enquiries Other 21-Oct-2024
Summary: We will not investigate this complaint about business rates liability as the matter has been resolved.
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West Northamptonshire Council (24 008 619)
Statement Closed after initial enquiries Council tax 21-Oct-2024
Summary: We will not investigate this complaint about council tax and benefits matters. The Council properly reached its decision not to backdate council tax reduction for 2018 to 2023. It is reasonable to expect Mr X to appeal to the Valuation Tribunal about the 2024/25 council tax. The law prevents us investigating the Council’s court action and costs. It would be disproportionate in the circumstances to investigate whether, had the Council acted differently sooner, the court action would not have happened. There are not enough grounds to investigate the alleged delay with the housing benefit claim. It would not be a good use of resources to investigate the Council’s communications with Mr X in isolation.
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Central Bedfordshire Council (24 008 658)
Statement Closed after initial enquiries School transport 21-Oct-2024
Summary: We will not investigate Mr X’s complaint regarding home to school transport. This is because there is not enough evidence of fault by the Council for us to be able to question its decision.