Decision search
Your search has 50055 results
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London Borough of Haringey (24 012 369)
Statement Closed after initial enquiries Parking and other penalties 23-Oct-2024
Summary: We will not investigate this complaint about the Council’s processing of parking permits. This is because there is insufficient evidence of fault by the Council.
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Suffolk County Council (24 008 359)
Statement Closed after initial enquiries Child protection 23-Oct-2024
Summary: We will not investigate Mr X’s complaint the Council failed to act on a safeguarding referral regarding his child. This is because there is insufficient evidence of fault in how the Council decided the matter was not a safeguarding issue. The Council apologised for its poor communication, and further investigation is unlikely to achieve any additional outcome.
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Newcastle upon Tyne City Council (24 008 791)
Statement Closed after initial enquiries Councillor conduct and standards 23-Oct-2024
Summary: We will not investigate this complaint about the Council’s response to a member conduct complaint as it is unlikely we will find fault.
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London Borough of Havering (24 008 813)
Statement Closed after initial enquiries Parking and other penalties 23-Oct-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his dropped kerb application because there is not enough evidence of fault affecting its decision. We will not investigate Mr X’s complaint about the Council’s complaints handling because it did not cause Mr X significant enough injustice to warrant investigation.
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Kent County Council (24 011 375)
Statement Closed after initial enquiries Land 23-Oct-2024
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to purchase some land she owns. This is because there is insufficient evidence of fault to justify our involvement and no worthwhile outcome we could achieve.
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Milton Keynes Council (24 012 875)
Statement Closed after initial enquiries Parking and other penalties 23-Oct-2024
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Mr B to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.
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High Peak Borough Council (24 012 950)
Statement Closed after initial enquiries Refuse and recycling 23-Oct-2024
Summary: We will not investigate Mrs B’s complaint about the Council charging her for a replacement bin. This is because an investigation would not be a good use of our limited resources or achieve a meaningful outcome.
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London Borough of Lambeth (23 005 025)
Statement Upheld Fostering 23-Oct-2024
Summary: Ms M complains the Council owes her approximately £65,000 in fostering fees for the care she provided her nephews. The Council arranged for Ms M to care for her nephews under regulations which allow a relative to become a temporary foster carer. The Council did not, however, complete the necessary assessments. An independent investigator was critical of the Council’s failure to take control of the situation, and to respond to Ms M’s requests for help with transport for the boys for many months. We do not uphold Ms M’s complaint the Council owes her £65,000 in fostering fees, but we have recommended a symbolic payment for the delays and the frustration caused.
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South Kesteven District Council (23 015 295)
Statement Closed after initial enquiries Planning applications 23-Oct-2024
Summary: We will not investigate this complaint about the Council granting planning permission for a development which the complainant can see from his home. There is not enough evidence that fault by the Council has caused the complainant a significant personal injustice, and we cannot achieve some of the outcomes he is seeking.
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Kent County Council (23 018 857)
Statement Upheld Transport 23-Oct-2024
Summary: Mrs X complained about the Council’s failure to properly consider her hidden disabilities when refusing her Blue Badge application. We found the Council to be at fault because it did not use the relevant assessment tool when making its initial decision. However, the personal injustice to Mrs X was limited because the Council corrected this mistake at the review stage. The Council has agreed with out recommendation to apologise to Mrs X and review its practices.