Decision search
Your search has 50055 results
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Swindon Borough Council (23 017 997)
Statement Closed after initial enquiries Antisocial behaviour 21-Oct-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of noise and antisocial behaviour he has experienced. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Statement Not upheld Council tax 21-Oct-2024
Summary: Mr X complained the Council will not send him information about his council tax charges in an electronic format as a reasonable adjustment because he is blind. He also complained the Council has taken money out of his benefits without his consent. He said this has caused embarrassment, financial stress, and impacted on his wellbeing. We do not find the Council at fault.
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Central Bedfordshire Council (23 019 428)
Statement Upheld Special educational needs 21-Oct-2024
Summary: Mr X said the Council failed to secure the special educational provision in W’s Education, Health and Care Plan. The Council was not at fault in how it arranged W’s education but was at fault for delaying in carrying out an annual review of W’s Plan. This caused Mr X avoidable frustration and uncertainty for which the Council will apologise and pay him £300.
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Liverpool City Council (23 019 465)
Statement Not upheld Child protection 21-Oct-2024
Summary: Mr X complained about the way the Local Authority Designated Officer considered an allegation against him. We will not investigate this complaint because there are ongoing investigations into Mr X’s conduct.
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Birmingham City Council (23 020 666)
Statement Upheld Allocations 21-Oct-2024
Summary: The Council failed to consider information Mr B provided to support his housing application which led to it wrongly deciding he did not qualify to join the housing register. The Council then delayed assessing the information after agreeing to fast track his application. As a result, Mr B was unable to bid on the housing register for around 11 months. We have recommended that the Council apologises, makes a payment to Mr B and backdates his application award date. We have also recommended service improvements.
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London Borough of Southwark (23 020 934)
Statement Closed after initial enquiries Traffic management 21-Oct-2024
Summary: We will not investigate this complaint about @.
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London Borough of Lambeth (23 020 976)
Statement Upheld Allocations 21-Oct-2024
Summary: There was fault by the Council. The Council has not assessed whether the family are statutorily overcrowded or investigated complaints of damp and mould in the privately rented property. Carrying out the assessments, apologising and reassessing the families housing priority remedies the injustice. There is no fault in the Council’s assessment of medical priority.
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Cambridgeshire County Council (24 000 406)
Statement Closed after initial enquiries Charging 21-Oct-2024
Summary: We will not investigate this complaint about Mrs Y’s package of care after a discharge from hospital. There is insufficient evidence of fault.
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Fenland District Council (24 001 015)
Statement Not upheld Planning applications 21-Oct-2024
Summary: Mrs X complained that the Council approved a planning application for a new development that she said will cause a loss of trees and views, and increase light, noise and environmental pollution. She said this is having an impact on her mental and physical health. We do not find the Council at fault.
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Suffolk County Council (24 001 732)
Statement Upheld Special educational needs 21-Oct-2024
Summary: Miss B complained that the Council delayed in completing an Education, Health and Care (EHC) needs assessment for her son, C and issuing an EHC Plan. We have found fault in the Council’s actions. It has agreed to apologise to Miss B and pay her £500.