Decision search
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Warwickshire County Council (23 007 138)
Statement Upheld Special educational needs 22-Oct-2024
Summary: Mrs X complains about the Council’s handling of her child’s (Child Y) special educational needs (SEN). There was fault in the Council’s handling of Child Y’s Education, Health and Care (EHC) Plan annual review, SEN provision, respite and Mrs X’s complaints. The Council has agreed to apologise and make payments to Child Y and Mrs X for the injustice caused.
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Essex County Council (23 011 503)
Statement Not upheld Highway repair and maintenance 22-Oct-2024
Summary: The investigation of this complaint will be ended. This is because there is no worthwhile outcome achievable by investigation. The boundary dispute will need to be resolved in the courts as the two parties cannot agree. The Council has explained to Mr X the options for the access to his property and the Ombudsman is not able to change the available options, so investigation cannot provide the outcome Mr X wants.
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Derbyshire County Council (23 015 363)
Statement Upheld Other 22-Oct-2024
Summary: an investigation found fault in the Council’s May 2022 assessment of Mr F’s son B’s needs. The Council offered a symbolic payment of £500 and agreed to backdate an increase in support from September 2022. We consider this an appropriate remedy.
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Birmingham City Council (23 016 131)
Statement Not upheld Private housing 22-Oct-2024
Summary: Ms X complained about the way the Council handled her reports of disrepair at her privately rented property. Ms X said this meant she had to live in a property without adequate heating and hot water. We have not found fault with the Council for the way it handled Ms X’s reports of repairs.
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Derbyshire County Council (23 016 248)
Statement Upheld Disabled children 22-Oct-2024
Summary: Mr F complained about the Council’s handling of a payment for expenses he incurred. The Council made the payment into an account used for direct payments. Mr F had difficulty withdrawing the money, and when he did the audit team questioned his spending. There was fault by the Council in its handling of a payment to Mr F, but the Council has offered a suitable remedy.
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Gloucestershire County Council (23 016 581)
Statement Upheld Special educational needs 22-Oct-2024
Summary: The Council is at fault for not securing a full-time education or delivering special education need provision to Mr X’s son when they moved to the area. The Council has acknowledged this fault and has agreed to apologise and pay a financial remedy to Mr X in line with the Ombudsman’s Guidance on Remedies. The Council also identified service improvements it has made in relation to education provision.
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Devon County Council (23 018 304)
Statement Upheld Assessment and care plan 22-Oct-2024
Summary: Mrs X complains the Council was at fault as it failed to arrange suitable care provision for her son Y’s needs causing distress and impact onto the family. We found fault because the Council did not ensure the care provision specified for Y in his Education Health and Care Plan was in place by September 2023. We have recommended a suitable remedy for the injustice caused in this case so have completed our investigation.
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Statement Upheld Special educational needs 22-Oct-2024
Summary: Mrs X complains the Council failed to follow the statutory time limits for dealing with her son Y’s Education, Health and Care needs assessment and issuing his Education, Health and Care Plan. We find fault with the Council for delay and have agreed a symbolic payment for lost provision for Y, and the distress and frustration caused to Mrs X.
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Devon County Council (23 020 183)
Statement Upheld Special educational needs 22-Oct-2024
Summary: Mrs X complained the Council failed to secure animal provision for her daughter, Y in line with her Education, Health and Care (EHC) Plan. The Council failed to secure and provide Y’s animal provision since December 2023 and this injustice continues to date. The Council agreed to reimburse Mrs X for costs she has incurred to ensure Y received that provision. It will continue to do so until it makes suitable alterative arrangements.
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Suffolk County Council (23 021 200)
Statement Upheld Special educational needs 22-Oct-2024
Summary: Mrs X complains about the way the Council handled her complaint regarding her child, Y’s, education, health and care plan and its failure to provide some of the provision outlined in the Plan. The Council acknowledges it was at fault and offered to adequately remedy the injustice to Y. However, the Council has not provided Mrs X with a response to her request for information. The Council has now agreed to provide a response to her request and apologise for the delay.