Decision search
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Royal Borough of Windsor and Maidenhead Council (24 003 374)
Statement Not upheld Assessment and care plan 23-Oct-2024
Summary: Mrs X complained the Council has carried out a flawed Care Act assessment of her daughter’s (Y) needs. Mrs X says as a result her daughter did not get the level of care and support she needs which has caused distress and uncertainty. The Council was not at fault as it carried out the assessment in line with the Care Act.
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London Borough of Hounslow (24 003 499)
Statement Closed after initial enquiries Licensing 23-Oct-2024
Summary: We will not investigate this complaint about matters relating to Gunnersbury Park and the Council’s response to complaints Ms X has made in relation to its running and use. This is because an investigation cannot achieve the outcomes she seeks.
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Hampshire County Council (23 009 143)
Statement Upheld Special educational needs 23-Oct-2024
Summary: Mrs and Mr X complained the Council failed to ensure suitable education and special educational needs support was in place for their child D. There was fault by the Council which caused D to miss SEN provision. It also caused avoidable distress for D, and avoidable distress, time, and trouble for Mrs and Mr X. The Council agreed to apologise and pay a financial remedy. It will also review relevant processes and review its complaint handling in this case.
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Milton Keynes Council (23 009 817)
Statement Upheld Special educational needs 23-Oct-2024
Summary: Mrs X complained about the Council’s failure to provide her son with a full-time education and support for his special educational needs. We found the Council was at fault. It failed to carry out an annual review and update the Education, Health and Care Plan to reflect his change in circumstances. It also took too long to respond to Mrs X’s complaint. To remedy the injustice caused by these faults, the Council has agreed to apologise, make a payment to Mrs X and take action to improve its service. We did not investigate some of Mrs X’s complaint because it was late.
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East Sussex County Council (23 013 708)
Statement Upheld Special educational needs 23-Oct-2024
Summary: Miss X complained the Council delayed providing an Education, Health and Care Plan for her daughter following an annual review. She says the Council’s actions meant her daughter was out of school and did not receive appropriate educational provision. Miss X says she was unable to work during this period. We found fault by the Council. The Council has agreed to make some service improvements and provide an apology and a financial remedy to Miss X.
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Bury Metropolitan Borough Council (24 007 576)
Statement Closed after initial enquiries Land 23-Oct-2024
Summary: We will not investigate this complaint about the Council’s decision to transfer a property to housing services to be used as temporary accommodation. This is because we are unlikely to find fault.
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Statement Upheld Refuse and recycling 23-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to complete assisted collections, provide the complainant with another bin and delay in responding to the complaint. The Council has corrected the error leading to it to stop making assisted collections, provided an additional bin, apologised, and agreed to make a payment of £150. We are satisfied with the Council’s agreement and consider further investigation will not lead to a different outcome.
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Devon County Council (24 007 852)
Statement Closed after initial enquiries Special educational needs 23-Oct-2024
Summary: We will not investigate Mrs X’s complaint the Council failed to send her a decision notice letter providing her with a right to appeal the content of her child, Y’s, Education, Health and Care Plan. Mrs X can ask a Tribunal to consider a late appeal, and further investigation is unlikely to achieve any additional outcome.
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London Borough of Lambeth (24 008 029)
Statement Closed after initial enquiries Safeguarding 23-Oct-2024
Summary: We will not investigate Mr X’s complaint about the way the Council interacts with him during its communication with him. This is because some of the issues he complains about are late and of the other matters that are not late, there is another body that would be better suited to look at his complaint, and there is otherwise no worthwhile outcome we can achieve.
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Brighton & Hove City Council (24 008 097)
Statement Closed after initial enquiries Other 23-Oct-2024
Summary: We will not investigate this late complaint about the Council’s actions concerning the transition of Mr X and Ms Y’s child. There is no good reason to exercise the discretion available for us to do so.