Decision search
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Lancashire County Council (23 018 075)
Statement Upheld Alternative provision 24-Oct-2024
Summary: Mr and Mrs X complained the Council failed to provide their child, Y, with a suitable alternative education and delayed in completing their assessment for an Education, Health and Care Plan. The Council delayed in completing Y’s assessment and arranging an increase in Y’s tuition. It was not at fault for its efforts to arrange a suitable alternative education for Y from July 2023 onwards.
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Lancashire County Council (23 019 697)
Statement Upheld Special educational needs 24-Oct-2024
Summary: Ms X complained the Council delayed issuing her Child, Y’s Education, Health and Care (EHC) Plan within the statutory timescales and Y did not receive educational provision. The Council was at fault for delay in finalising Y’s EHC Plan and Y missed provision to which they were entitled for four and a half terms. The Council will apologise and pay Ms X for Y’s lost provision. The Council has already put in place actions to improve its services.
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Sevenoaks District Council (23 019 756)
Statement Upheld Other 24-Oct-2024
Summary: Miss B complained how the Council communicated with her about grass cutting issues. She said it failed to adhere to her reasonable adjustments, it provided contradictory information, and it delayed responding to her. She also said it failed to properly deal with the issues when it responded to her complaint. We find the Council was at fault for failing to adhere to Miss B’s reasonable adjustments. The Council has agreed to apologise to Miss B for her injustice. The rest of the issues Miss B has raised are better dealt with by the Information Commissioner’s Office. We cannot achieve anything more for Miss B by investigating the Council’s complaints handling when we are not investigating the substantive issue.
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West Berkshire Council (24 001 054)
Statement Upheld Housing benefit and council tax benefit 23-Oct-2024
Summary: Mrs K complained, as the executor of Mr X’s estate, about the Council’s handling of her concerns relating to historical housing benefit overpayments. We found her concerns about the accuracy of the overpayments are late and appeal rights have expired. However, the Council was at fault for how it responded to her reasonable concerns. The Council has apologised but should also make a small symbolic payment to acknowledge time and trouble she experienced as a result.
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Essex County Council (24 001 315)
Statement Upheld Special educational needs 23-Oct-2024
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care needs assessment process for her child, Y. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Oxfordshire County Council (24 001 440)
Statement Upheld Special educational needs 23-Oct-2024
Summary: Mr X complained the Council has failed to adhere to statutory timescales and said there has been safeguarding issues with his son’s provision. He also said the Council has failed to properly consider his complaint. We find the Council was at fault for failing to consider annual reviews within the statutory timescales. This caused uncertainty to Mr X and delayed his right of appeal. The Council has agreed to make several recommendations to address this injustice caused by fault.
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Royal Borough of Windsor and Maidenhead Council (24 002 193)
Statement Closed after initial enquiries Other 23-Oct-2024
Summary: We will not investigate this late complaint about the Council allegedly failing to refer Mr X’s family for further help. There is not a good reason for the delay in Mr X bringing the matter to the Ombudsman.
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The New Cyder Barn Limited (24 002 209)
Statement Not upheld Residential care 23-Oct-2024
Summary: Mr X complained about the poor care his mother received during her respite stay at the care home. The Ombudsman does not find fault.
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Birmingham City Council (24 002 220)
Statement Upheld School transport 23-Oct-2024
Summary: Mr X complained about the Council’s decision to provide his son with free home to school transport. Mr X said the Council’s decision is flawed and it has wrongly relied on the walk from home to school being less than the statutory walking distance. He also complained about the Council’s policy not being compliant with statutory guidance. We find the Council was at fault for failing to properly consider Mr X’s son’s mobility needs and failure in the Council’s decision letters. This caused distress and uncertainty to Mr X. The Council has agreed to make several recommendations to address this injustice caused by fault.
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North Northamptonshire Council (24 002 373)
Statement Upheld Special educational needs 23-Oct-2024
Summary: We upheld Ms X’s complaints. The Council failed to respond to Ms X’s request for an early annual review of her child Y’s Education, Health and Care Plan. It also failed to complete the annual review process within legal timescales and delayed responding to her complaints. The Council has already apologised which is an appropriate remedy.