Decision search
Your search has 50055 results
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West Sussex County Council (24 007 994)
Statement Closed after initial enquiries Assessment and care plan 24-Oct-2024
Summary: We will not investigate this complaint about financial assessment for adult social care costs, specifically how the Council considered disability related expenditure. This is because it is unlikely we would find evidence of fault in the Council’s decision-making. The complainant has challenged the decision, and two senior officers with relevant experience have reviewed the original decision, taking account relevant law, guidance, and policy.
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Breckland District Council (24 008 065)
Statement Upheld Homelessness 24-Oct-2024
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her homeless case. This is because the Council has resolved the complaint early by providing a proportionate remedy for the injustice caused by the likely fault. In addition, it is reasonable to expect Miss X to request a review of the Council’s decision and then appeal to the county court if she remains unhappy.
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Worcestershire County Council (24 008 081)
Statement Upheld Residential care 24-Oct-2024
Summary: We will not investigate this complaint about quality of care in a care home and the Council’s investigation of the matter. The Council accepts there was fault in its actions and those of the Care Provider it commissioned. It has apologised, and both it and the Care Provider have made service improvements. It has now agreed to take early action to recognise the outstanding injustice caused to Mr X and his mother, Mrs Y. It is not therefore proportionate to investigate the matter further.
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West Sussex County Council (24 008 123)
Statement Closed after initial enquiries Other 24-Oct-2024
Summary: We will not investigate this complaint about the Council’s communication or notification relating to its engagement with a self-advocacy group. It is unlikely we would find fault and there is no significant injustice.
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Durham County Council (24 008 126)
Statement Closed after initial enquiries Planning applications 24-Oct-2024
Summary: We will not investigate this complaint about the way the Council considered and approved a planning application. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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Birmingham City Council (24 008 149)
Statement Closed after initial enquiries Special educational needs 24-Oct-2024
Summary: We will not investigate Ms X and Ms Y’s complaint about the Council’s handling of their son’s Education Health and Care Plan review. This is because the matter did not cause the complainants significant enough injustice to warrant investigation.
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Royal Borough of Kensington & Chelsea (23 020 685)
Statement Not upheld Other 24-Oct-2024
Summary: Mr X complained the Council wrongly issued him with a Fixed Penalty Notice for littering. He said the Council failed to follow the correct enforcement procedure and had insufficient evidence he committed the offence. We did not find fault in the way the Council issued Mr X a Fixed Penalty Notice.
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Suffolk County Council (23 021 147)
Statement Upheld Special educational needs 24-Oct-2024
Summary: Miss X complains about the time taken by the Council to assess her child’s special educational needs and issue an Education, Health and Care Plan. Miss X also complains of the lack of communication from the Council. The Council has acknowledged it is at fault and the fault caused injustice to Miss X and her family. The Council has agreed to remedy the injustice caused to the family.
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Rochdale Metropolitan Borough Council (24 006 613)
Statement Closed after initial enquiries Other 24-Oct-2024
Summary: We will not investigate Mr X’s complaint about his belongings being stolen in 2019. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.
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Swindon Borough Council (24 007 446)
Statement Closed after initial enquiries Council tax 24-Oct-2024
Summary: We will not investigate Mr Y’s complaint about the Council’s failure to return the pension notifications provided as part of his application for council tax support. There is not enough evidence of fault to justify investigating.