Decision search
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Statement Not upheld Assessment and care plan 24-Oct-2024
Summary: Ms Q complained about the way the Council has dealt with her requests for disability related expenses for her child. We do not consider the Council is at fault so have not recommended any remedy.
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West Lancashire Borough Council (24 002 489)
Statement Upheld Council tax 24-Oct-2024
Summary: Mr X complained the Council gave him incorrect information about the final figure owed in respect of his late father’s council tax account resulting in it demanding payment after the estate was distributed. Mr X says this caused frustration and embarrassment. The Council has now written off the outstanding balance of £136.63 which is a suitable remedy.
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Oxfordshire County Council (24 002 501)
Statement Upheld Special educational needs 24-Oct-2024
Summary: There was no delay in the process of reviewing Y and Z’s Education, Health and Care Plans when they moved to Oxfordshire. There was fault by Council officers in telling Ms X that Z would become a looked after child in order to continue to board at school. This caused Ms X and Z avoidable distress. The Council has already taken action to remedy the injustice including an apology, a symbolic payment and training for relevant staff.
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London Borough of Islington (24 003 417)
Statement Closed after initial enquiries Allocations 24-Oct-2024
Summary: Miss X complained the Council gave her the wrong priority on its housing register. We will not investigate this complaint because Miss X made it too late. Other matters Miss X complained about did not cause her a significant personal injustice.
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London Borough of Islington (24 003 536)
Statement Upheld Allocations 24-Oct-2024
Summary: Mrs X complained about how the Council decided what priority she should have on its housing register. The Council was at fault. This caused Mrs X avoidable distress and uncertainty. To remedy her injustice, the Council will apologise and pay Mrs X £200. The Council should also review the information it gives staff and medical advisors about medical assessments.
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London Borough of Waltham Forest (24 004 046)
Statement Upheld Special educational needs 24-Oct-2024
Summary: There was a delay actioning Ms X’s request for a school place for Y. There was a failure to consider carrying out an early annual review of Y’s Education, Health and Care Plan and a delay in issuing a final amended Plan. Communication was poor. This caused avoidable frustration and distress and delayed Y’s transition back to education in a school. The Council will apologise, make symbolic payments, issue an amended Plan and ensure arrangements are in place for Y to start school.
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Liverpool City Council (24 004 187)
Statement Upheld Special educational needs 24-Oct-2024
Summary: We upheld Ms X’s complaint about the failure to secure occupational therapy provision on her child Y’s Education, Health and Care Plan. The payment of £3900 and apology the Council has offered for two years of missed provision are a partial remedy. The Council will review its commissioning arrangements and arrange for the therapist delivering Y’s provision to receive the specialist training required.
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Bournemouth, Christchurch and Poole Council (23 011 657)
Statement Upheld Other 24-Oct-2024
Summary: Ms X complained the Council’s actions put her son, Y, at risk when he was accommodated by the Council and it did not safeguard him or his sibling, Z, when it decided to return Y home. The Council failed to properly consider Ms X’s complaint through the children’s statutory complaint procedure. The Council will apologise to Ms X and Y, pay them a symbolic amount to recognise the frustration this caused them, and arrange a stage three panel to consider Ms X’s complaint.
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London Borough of Enfield (24 007 522)
Statement Not upheld Homelessness 24-Oct-2024
Summary: Miss B complained that the Council has still not found her suitable temporary accommodation following a previous complaint to us. Miss B has now found accommodation in a different part of the country, so we have ended the investigation.
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Broxtowe Borough Council (24 007 626)
Statement Closed after initial enquiries Enforcement 24-Oct-2024
Summary: We will not investigate this complaint about the Council’s failure to discharge planning conditions for a housing development before the properties are occupied. The Council confirms all except one condition have been discharged. As it is actively working with the developer on the final condition we do not consider that further investigation will lead to a different outcome.