Decision search
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Coventry City Council (25 008 196)
Statement Closed after initial enquiries Parking and other penalties 19-Aug-2025
Summary: We will not investigate this complaint about some Penalty Charge Notices because the complainant could have appealed to the tribunal.
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Birmingham City Council (25 001 869)
Statement Closed after initial enquiries Refuse and recycling 19-Aug-2025
Summary: We will not investigate this complaint about missed bin collections before and during industrial strike action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area, and the missed collection before the strike action does not cause a significant enough injustice.
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Southampton City Council (25 002 292)
Statement Closed after initial enquiries Planning applications 19-Aug-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have seen enough evidence of fault in the Council’s actions to warrant our involvement.
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Kingston Upon Hull City Council (23 011 537)
Statement Upheld Disabled facilities grants 19-Aug-2025
Summary: The Council, and KWL acting on its behalf, were at fault for delay installing a level access shower in Mr X’s home and for the poor quality of the resulting works. As a result, Mr X was without an adaption he needed for over two years and experienced avoidable distress and frustration. The Council has agreed to apologise to Mr X, make a payment, and act to improve its services.
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London Borough of Haringey (24 014 203)
Report Upheld Safeguarding 19-Aug-2025
Summary: Ms X complained the Council did not act when she raised concerns about Mr Y’s welfare. She also complained about the Council’s handling of her complaint. Ms X said the Council’s actions caused distress to Mr Y, his family and Ms X. The Council was at fault. It has not evidenced it considered if it needed to act to safeguard Mr Y. This left Mr Y at risk of harm and caused Ms X, Mr Y and his family uncertainty. The Council’s complaint handling was poor and this caused frustration to Ms X.
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South Kesteven District Council (24 010 719)
Report Upheld Homelessness 18-Aug-2025
Summary: Mr X complained about the lack of support and accommodation the Council provided after he became homeless in 2024. He says this caused him significant stress while he was street homeless and made his health conditions worse.
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North Northamptonshire Council (24 014 467)
Statement Closed after initial enquiries Antisocial behaviour 18-Aug-2025
Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s handling of anti-social behaviour and noise complaints. It is too late for us to investigate some of the period complained of. There is not enough evidence of fault in the Council’s handling to justify us investigating the remaining period. We also cannot achieve the outcome the complainants want.
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London Borough of Enfield (24 015 713)
Statement Upheld Enforcement 18-Aug-2025
Summary: Miss X complained the Council failed to properly investigate her complaints about breaches of planning conditions near her home. The Council accepted it had not properly investigated Miss X’s concerns or communicated with her. The Council then failed to carry out further action it said it would. These failures caused Miss X avoidable frustration, time and trouble, and some additional cost. The Council agreed to properly investigate Miss X’s concerns, apologise and pay her a financial remedy.
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Essex County Council (24 017 543)
Statement Upheld Special educational needs 18-Aug-2025
Summary: Ms X complained the Council failed to complete her child Y’s Education, Health and Care (EHC) needs assessment within statutory timeframes. The Council was at fault. It delayed issuing a final Education, Health and Care Plan by 52 weeks, caused by a delay in obtaining Educational Psychology (EP) advice. It also failed to keep oversight of Y’s part time alternative provision arrangements. The Council agreed to apologise to Ms X and make a payment to acknowledge the impact on Y’s education and the distress and uncertainty to Ms X.
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London Borough of Hillingdon (24 017 926)
Statement Not upheld Charging 18-Aug-2025
Summary: Mrs S complained that her sister received an invoice for care charges which were sometimes above the weekly amount they were told would be owed. There was no fault by the Council. Miss X self funded her care and the Council told her that if the carers billed for increased charges, these would be passed on. The charges were also reduced when the weekly care was reduced.