Decision search
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Suffolk County Council (24 010 672)
Statement Upheld Special educational needs 09-Jun-2025
Summary: The Council failed to arrange the transitional support that Ms X’s child, G, needed when they started school. The Council also failed to communicate with Ms X properly, delayed consulting alternative schools and delayed issuing G’s Education Health and Care Plan. The Council’s faults caused G to miss out on a term of transitional support and caused Ms X and G frustration and uncertainty. To recognise the injustice caused, the Council has agreed to apologise, pay Ms X £800 and take action to improve its services.
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Worcestershire County Council (24 010 933)
Statement Closed after initial enquiries Residential care 09-Jun-2025
Summary: We will not investigate Miss X’s complaint about the care her late father Mr Y received from a Council-commissioned care home. The main injustice would be to Mr Y, who has died so we cannot provide them with any remedy. While it is upsetting for Miss X, there is not remaining significant injustice to justify us investigating.
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Warwickshire County Council (24 011 420)
Statement Upheld Special educational needs 09-Jun-2025
Summary: Miss X complains about the annual review of her child’s Education, Health and Care Plan. There was fault. The Council delayed finalising the Plan after the annual review and there were delays in the Council’s complaints process. It is unlikely that Y would have changed schools earlier if the fault had not occurred but the delays led to distress and uncertainty for Miss X. The Council apologised and revised procedures before the complaint was considered by the Ombudsman, but a payment in addition to this remedies the injustice.
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London Borough of Hackney (24 011 614)
Statement Closed after initial enquiries Council tax 09-Jun-2025
Summary: We will not investigate this complaint about council tax exemption. That is because it is a late complaint.
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Bracknell Forest Council (24 012 529)
Statement Not upheld Private housing 09-Jun-2025
Summary: Mr X complained the Council failed to take appropriate steps to ensure his landlord complied with an improvement notice regarding his heat pump system in his private rented home. The Council was not at fault for revoking the improvement notice after the landlord replaced the heat pump. Subsequent inspections did not identify any hazards which would justify a further notice. The ongoing issues are now a matter between Mr X and his landlord.
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Birmingham City Council (24 013 188)
Statement Upheld Allocations 09-Jun-2025
Summary: Miss B complained about the Council’s decisions to close her housing applications. The Council failed to specify which documents she had not provided with her applications which caused avoidable frustration for Miss B. The Council also failed to make enquiries when Miss B was threatened with homelessness. This resulted in her not receiving the housing support she needed, which caused her unnecessary distress. The Council has agreed to apologise, make a symbolic payment to Miss B and take steps to improve its processes.
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Surrey County Council (24 013 287)
Statement Upheld Special educational needs 09-Jun-2025
Summary: The Council failed to complete Y’s annual review and amend Y’s Education, Health and Care Plan. It also failed to consider an interim review when Y’s alternative provision failed and assess whether the provision met Y’s needs. This caused Miss X distress and uncertainty and meant Y did not receive the entirety of their Special Educational Needs provision for three and a half terms. The Council has agreed to apologise and make a payment to Miss X.
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Warrington Council (24 015 401)
Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to charge for a replacement bin. This is because there is insufficient evidence of fault causing the complainants a significant enough injustice.
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London Borough of Hillingdon (24 016 117)
Statement Closed after initial enquiries Charging 09-Jun-2025
Summary: We will not investigate this complaint about charging for adult social care. The Council followed the correct process to assess needs and ability to pay, explain about charging for care, and charge for care it arranged. It is unlikely an Ombudsman investigation would find evidence of fault or lead to a different outcome.
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London Borough of Haringey (24 017 577)
Statement Upheld Allocations 09-Jun-2025
Summary: Ms X complained the Council failed to decide a housing review request within a reasonable timescale. She says the Council’s actions caused her avoidable distress and led to a deterioration of her mental health. We found fault. The Council has agreed to provide an apology and financial remedy to Ms X and to carry out a new assessment of her housing needs.