Decision search
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Newcastle upon Tyne City Council (25 002 377)
Statement Closed after initial enquiries Homelessness 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness and his complaint. We cannot achieve the outcome Mr X seeks.
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Coventry City Council (25 002 472)
Statement Closed after initial enquiries Friends and family carers 19-Aug-2025
Summary: We cannot investigate Ms M and Mr F’s complaint about the Council’s involvement in arrangements for B to live with them in 2018 because it is too late. We will not investigate their complaint about the financial support they receive from the Council to care for B because there is not sufficient evidence of fault to justify investigating.
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London Borough of Hackney (25 002 624)
Statement Closed after initial enquiries Homelessness 19-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s homelessness applications and the suitability of the accommodation provided to her. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now.
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London Borough of Ealing (25 002 644)
Statement Closed after initial enquiries Other 19-Aug-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to take enforcement action against a vehicle without a blue badge which was parked for 12 hours in the disabled parking bay outside his house. There is not enough evidence of fault to justify an investigation.
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London Borough of Barnet (25 002 650)
Statement Closed after initial enquiries Building control 19-Aug-2025
Summary: We will not investigate this complaint about the wording of the Council’s report following an inspection of the complainant’s property. We consider that further investigation will not lead to a different outcome.
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Nottinghamshire County Council (25 002 746)
Statement Closed after initial enquiries Special educational needs 19-Aug-2025
Summary: We will not investigate Ms M’s complaint about her son’s education because there is not enough evidence of fault to justify investigating. We could not add to the Council’s response, and further investigation would not lead to a different outcome.
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Worcestershire County Council (25 002 841)
Statement Closed after initial enquiries Special educational needs 19-Aug-2025
Summary: We cannot investigate Miss X’s complaint about whether her child’s Education Health and Care Plan meets their needs. We cannot investigate matters which are subject to, or not separable from, a Tribunal appeal.
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North Yorkshire Council (25 003 079)
Statement Closed after initial enquiries Special educational needs 19-Aug-2025
Summary: We will not investigate this complaint about delays in the review of an Education, Health and Care Plan. This is because the accepted fault did not cause significant injustice. In addition, an investigation is unlikely to achieve any worthwhile outcome.
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Hart District Council (25 003 201)
Statement Closed after initial enquiries Other 19-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s maintenance of a watercourse near his home. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Camden (25 003 214)
Statement Upheld Other 19-Aug-2025
Summary: Ms B complained that the Council had delayed excessively in completing the investigation of her complaint at stage two of the statutory children’s complaints procedure. This has caused her frustration and distress. We found the Council had delayed well outside the statutory time limits. The Council has agreed to complete the stage two investigation, apologise to Ms B and pay her £350. It has already taken action to speed up the process.