Decision search
Your search has 52230 results
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Calderdale Metropolitan Borough Council (24 023 071)
Statement Closed after initial enquiries Noise 10-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council not taking into account diary evidence when investigating her reports of noise from nearby business premises. There is not enough evidence of fault in the Council’s investigation and decision-making processes to warrant us investigating.
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Kingston Upon Hull City Council (24 023 120)
Statement Closed after initial enquiries Other 10-Jun-2025
Summary: We will not investigate this complaint about alleged misconduct by a social worker while on sick leave. We have no power to make findings about misconduct, or to make recommendations about disciplinary action against the Council’s staff. Social Work England is better placed than us to consider complaints of professional misconduct by social workers, as it has powers we lack.
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London Borough of Redbridge (24 023 179)
Statement Closed after initial enquiries Allocations 10-Jun-2025
Summary: We will not investigate Miss X’s complaint that the Council removed her from its housing register after deciding she no longer qualified for priority based on overcrowding. This is because there is not enough evidence of fault by the Council to justify investigating.
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Coventry City Council (24 023 289)
Statement Closed after initial enquiries Planning applications 10-Jun-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s planning process for a residential development in her area, and how it responded to her complaint. There is not enough significant personal injustice caused to Mrs X by the matters complained of to warrant an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core matters giving rise to the complaint.
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Surrey County Council (24 023 397)
Statement Closed after initial enquiries Safeguarding 10-Jun-2025
Summary: We will not investigate this complaint alleging an officer did not keep information confidential. This is because there is no evidence of fault with the Council’s response.
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Liverpool City Council (24 023 472)
Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025
Summary: We will not investigate this complaint about parking provision because there is not enough evidence of fault to justify investigating and it is not a good use of public resources to investigate how the Council dealt with Mr Y’s complaint where we are not investigating the substantive issue.
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Statement Closed after initial enquiries Council tax 10-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council pursuing her for unpaid council tax. This is because Council has taken court action and the law prevents us from considering complaints about matters that are subject to court proceedings.
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Kent County Council (24 018 617)
Statement Closed after initial enquiries Special educational needs 10-Jun-2025
Summary: We will not investigate this complaint about records held by the Council relating to the complainant’s child. An investigation by the Ombudsman would not add anything to the Council’s response or achieve a different outcome.
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Liverpool City Council (24 018 908)
Statement Closed after initial enquiries Domiciliary care 10-Jun-2025
Summary: We will not investigate Ms X’s complaint about her treatment by the Council and its care provider. This is mainly because there is not enough evidence of fault. We will not investigate the care provided for Ms X’s relative because Ms X is not a suitable representative.
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Cheshire East Council (24 019 921)
Statement Closed after initial enquiries Refuse and recycling 10-Jun-2025
Summary: We will not investigate this complaint about missed garden waste collections. This is because there is insufficient evidence that the issue has caused the complainant a significant enough injustice to warrant an investigation.