Decision search
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Derbyshire County Council (24 018 690)
Statement Upheld Special educational needs 19-Aug-2025
Summary: We have upheld Mrs X’s complaint because the Council delayed finalising her son’s Education Health and Care plan. The Council apologised and offered a proportionate remedy for the injustice caused to both Mrs X and her son.
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Kingston Upon Hull City Council (24 020 012)
Statement Upheld Special educational needs 19-Aug-2025
Summary: Miss X complains the Council did not deal properly with her son’s special educational needs causing delay and avoidable distress. The Council is at fault because it did not properly complete an Education Health and Care Plan annual review properly, did not complete an Education Health and Care Needs Assessment properly and did not manage documents properly. Miss X suffered delay to receiving her son’s final EHCP and avoidable distress. The Council should apologise and pay Miss X £750.
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London Borough of Lambeth (24 020 654)
Statement Not upheld Allocations 19-Aug-2025
Summary: Ms X complained that changes to the Council’s housing allocations policy unfairly affected her qualifying date and lowered her bidding position. We find no fault by the Council.
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Wigan Metropolitan Borough Council (24 021 309)
Statement Not upheld Child protection 19-Aug-2025
Summary: Mr X complained about the Council’s children’s social care service. We have discontinued our investigation, because the Council has not yet provided Mr X with its final complaint response.
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London Borough of Waltham Forest (24 021 867)
Statement Upheld School admissions 19-Aug-2025
Summary: Ms X complained that the Independent Admission Appeals Panel failed to properly consider her appeal for a school place for her child. There was fault in the way the Panel considered Ms X’s appeal and reached its decision. The Council will apologise to Ms X for the avoidable frustration and uncertainty caused by the fault, hold a new appeal hearing with new panel members and clerk and provide training or guidance on the statutory guidance for clerks and panel members.
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London Borough of Lambeth (24 022 555)
Statement Closed after initial enquiries Safeguarding 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s safeguarding referral. Part of the complaint is late and there is no good reason the complainant could not have come to us sooner. It is unlikely an investigation would find fault with the Council for more recent events.
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Birmingham City Council (25 000 335)
Statement Closed after initial enquiries Council tax 19-Aug-2025
Summary: We will not investigate this complaint about a Council tax discount because an appeal has been made to the Valuation Tribunal
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Statement Closed after initial enquiries Enforcement 19-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a developer for breaching planning control and the Hedgerow Regulations. We have not seen enough evidence of fault in the process leading to the Council’s decision. Also, we consider Mr X has not suffered a significant personal injustice because of a failure to follow the complaints process which warrants our involvement.
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Devon County Council (25 001 524)
Statement Closed after initial enquiries Charging 19-Aug-2025
Summary: We will not investigate this complaint about financial assessment for adult social care. There is not enough evidence of fault in the process, so we cannot question the outcome.
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London Borough of Newham (24 013 978)
Statement Upheld Refuse and recycling 19-Aug-2025
Summary: Miss X complained the Council failed to provide an adequate recycling refuse collection, served her with a fixed penalty notice for fly tipping rubbish and did not respond to her missed bin complaints. The Council was at fault when it sent a letter regarding the waste offence to the incorrect address which meant Miss X missed the opportunity to present her case. The Council also failed to explain how residents of flats can report problems with refuse collection. The Council will apologise and pay Miss X £200 to acknowledge the uncertainty, frustration and distress this caused. The Council will also update its website to clearly explain how residents living in flats can report missed bin collections.