Decision search
Your search has 52372 results
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Cheshire West & Chester Council (24 022 590)
Statement Closed after initial enquiries Special educational needs 09-Jun-2025
Summary: We will not investigate this complaint about delay following the annual review of an Education, Health and Care Plan. An investigation by the Ombudsman would not lead to a different outcome and so our further involvement is not warranted.
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Royal Borough of Kensington & Chelsea (24 022 785)
Statement Closed after initial enquiries Child protection 09-Jun-2025
Summary: We will not investigate this complaint about the actions of staff working on behalf of the Council when Mr X’s child was kicked by an older child who should not have been present. Investigation by us would not be likely to add to the Council’s own investigation or lead to the outcome Mr X is seeking.
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London Borough of Newham (24 023 030)
Statement Closed after initial enquiries Noise 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about how the Council considered his request for them to move a park bench away from his property, and how it replied to his complaint. There is insufficient significant personal injustice caused to Mr X from the matters complained of to warrant an investigation. We do not investigate councils' complaint handling where we are not investigating the core issue giving rise to the complaint. We also cannot achieve the outcome Mr X seeks from his complaint.
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Sandwell Metropolitan Borough Council (24 023 089)
Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Jun-2025
Summary: We will not investigate this complaint about Housing Benefit payments. This is because the Council have already responded to Mr X and it is unlikely that we could add to the Council’s response.
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London Borough of Hillingdon (25 000 129)
Statement Upheld Other 09-Jun-2025
Summary: The Council was at fault in how it dealt with Ms X’s complaint about its adoption service. This caused her frustration and meant she had to pursue her complaint through the wrong procedure unnecessarily. To remedy this injustice, the Council will apologise to Ms X, pay her £250 and begin a stage two investigation under the children’s statutory complaints procedure. It will also issue staff reminders to prevent the fault happening again.
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Birmingham City Council (25 000 259)
Statement Closed after initial enquiries Other 09-Jun-2025
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint, and it is reasonable to expect Mr Y to approach the court if he wants to pursue the matter.
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Central Bedfordshire Council (25 000 556)
Statement Closed after initial enquiries Highway adoption 09-Jun-2025
Summary: We will not investigate this complaint about a highway kerb because there is not enough evidence of fault to justify investigating.
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London Borough of Bromley (25 000 863)
Statement Closed after initial enquiries Other 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving children he is related to. The law prevents us from investigating anything that is or has been the subject of court proceedings.
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Plymouth City Council (25 001 387)
Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s policy to charge a £21 delivery fee for replacement bins. The claimed injustice is not significant enough to warrant an investigation.
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London Borough of Hammersmith & Fulham (25 001 655)
Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025
Summary: We will not investigate Miss X’s complaint about damage caused to her wall during a waste collection in late 2024. This is because it is reasonable to expect Miss X to take the matter to court.