Decision search
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Durham County Council (24 009 280)
Statement Closed after initial enquiries Highway repair and maintenance 17-Aug-2025
Summary: We will not investigate Miss X’s complaint that the Council has refused to install a disabled ramp outside her property or improve the condition of a footpath nearby her property. There is not enough evidence of fault to justify an investigation.
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Bureaucom Limited (24 010 012)
Statement Upheld Residential care 17-Aug-2025
Summary: Mrs X complained on behalf of her sister that she had not received appropriate care in the home managed by Bureaucom Limited. The Care Provider had not done enough to make sure that Mrs B’s oral health was maintained and did not record a review of risk and support when she fractured her toes meaning that she was more likely to fall. These shortcomings caused Mrs X and Mrs B distress and uncertainty. The Care Provider should apologise to Mrs X and make a payment to her and her sister in recognition of the distress it caused them.
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Thanet District Council (24 012 224)
Statement Upheld Planning applications 17-Aug-2025
Summary: Mrs B complained the Council failed to adequately investigate her complaint of an officer’s conflict of interest. We find the Council at fault for a delay in completing its investigation and failing to keep investigation records. This has caused Mrs B frustration, distress and uncertainty. The council has agreed to apologise and make a financial payment to remedy the injustice caused.
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Milton Keynes Council (25 002 788)
Statement Closed after initial enquiries Special educational needs 17-Aug-2025
Summary: We cannot investigate Mrs X’s complaint that the Council failed to secure the content of her child, Y’s, Education, Health and Care Plan and failed to organise alternative education for Y between September 2023 and January 2025. This is because Mrs X appealed to the SEND Tribunal, and the law says we cannot investigate.
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Suffolk County Council (25 002 883)
Statement Closed after initial enquiries Special educational needs 17-Aug-2025
Summary: We cannot investigate this complaint about an Education Health and Care Needs Assessment carried out by the Council. The complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and this places the matter outside our jurisdiction.
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Essex County Council (25 002 968)
Statement Upheld Special educational needs 17-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Leeds City Council (25 003 046)
Statement Closed after initial enquiries Allocations 17-Aug-2025
Summary: We cannot investigate this complaint about whether the complainant can remain in the family home. This is because we cannot investigate complaints about a council when it is acting as a landlord. We will not investigate the complaint about the bidding process for a new home because there is insufficient evidence of fault by the Council.
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Birmingham City Council (25 003 068)
Statement Closed after initial enquiries School transport 17-Aug-2025
Summary: We will not investigate this complaint about charges for post-16 school transport. This is because there is not enough evidence of fault by the Council.
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Cambridgeshire County Council (25 003 109)
Statement Upheld Special educational needs 17-Aug-2025
Summary: We have upheld Mr X’s complaint because the Council failed to seek his views on his daughter’s original Education Health and Care Plan. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X. We will not investigate Mr X’s complaint about the contents of the current plan because the case has been appealed to a tribunal.
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Essex County Council (25 003 115)
Statement Upheld Special educational needs 17-Aug-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.