Decision search
Your search has 53256 results
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Durham County Council (25 002 321)
Statement Closed after initial enquiries Other 17-Aug-2025
Summary: We will not investigate this complaint about the actions of the Council’s Enforcement Agent. There is not enough evidence of fault to justify our involvement.
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West Northamptonshire Council (25 002 388)
Statement Upheld Special educational needs 16-Aug-2025
Summary: We have upheld this complaint about the Council’s failure to issue an Education Health and Care plan for the complainant’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Leeds City Council (25 002 975)
Statement Closed after initial enquiries School transport 15-Aug-2025
Summary: We will not investigate this complaint about the decision to refuse the complainant’s appeal against the type of home to school transport awarded for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Essex County Council (25 003 440)
Statement Upheld Special educational needs 15-Aug-2025
Summary: We have upheld this complaint about the Council’s failure to issue an Education Health and Care plan for the complainant’s son within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Leeds City Council (24 010 011)
Report Upheld Special educational needs 15-Aug-2025
Summary: Education – Special educational needs (SEN) assessments and reviews The Council took more than 72 weeks to issue an Education, Health and Care (EHC) Plan for Mr X's child, Y. It should have completed this in 20 weeks. As a result, Mr X was caused uncertainty about whether Y could have started at their preferred school a year sooner if not for the fault. The family have also been caused a prolonged period of frustration. The Council’s lack of educational psychologists has already significantly delayed many families in obtaining EHC Plans. However, once the Council receives the educational psychology advice it needs, it is still routinely taking more than 7 months to finalise EHC Plans. This is significant drift and delay by this Council affecting hundreds of its children and young people with special educational needs.
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London Borough of Lewisham (24 016 564)
Report Upheld Homelessness 14-Aug-2025
Summary: Mr Y complained on behalf of Ms X about the Council’s handling of her homeless application after she received notice to leave a private tenancy. Particularly, that the Council told Ms X to stay in the property until the court issued a bailiff warrant. Mr Y says Ms X experienced avoidable financial loss and distress.
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Southampton City Council (24 015 530)
Statement Upheld Assessment and care plan 14-Aug-2025
Summary: Mrs X complained the Council delayed completing Mental Capacity Assessments to decide if a Deprivation of Liberty Safeguard was required for her son, Mr Y. Mrs X said Mr Y may have been illegally deprived of his liberty since he turned 18. Mrs X said this caused her significant distress. There was fault in the way the Council did not complete the correct assessments within a reasonable timescale. This fault meant Mr Y has been deprived of his liberty without the legal authority to do so. This frustrated and distressed Mrs X. The Council has agreed to apologise, make a financial payment, provide training to its staff and take action to address its backlog of other outstanding Mental Capacity Assessment and Deprivation of Liberty Safeguards
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Suffolk County Council (24 015 762)
Statement Upheld Alternative provision 14-Aug-2025
Summary: Ms X complained the Council failed to provide her daughter with suitable education and support, failed to keep her updated and has not been transparent. It has also delayed dealing with her complaint. Ms X says this has caused stress to the whole family. The Council has upheld Ms X’s complaint, apologised and offered a remedy. I consider this is a satisfactory response and is line with the Ombudsman’s guidance on remedies.
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London Borough of Harrow (24 015 889)
Statement Not upheld Safeguarding 14-Aug-2025
Summary: Mrs X complained the Council failed to safeguard her mother, Ms Y, who currently lives in sheltered accommodation. Mrs X said the Council did not properly consider whether Ms Y was able to make decisions about where she wanted to live and her care and support needs. We ended our investigation as the Council had investigated the concerns and offered an appropriate remedy for the distress and frustration caused by the faults identified. It would be unlikely to achieve anything more with a further investigation. In addition, the Council has not had the opportunity to consider Mrs X’s new complaints.
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Kent County Council (24 016 385)
Statement Upheld Other 14-Aug-2025
Summary: Ms F complained that Kent County Council and NHS Kent and Medway Integrated Care Board’s flawed Section 117 aftercare policy meant she would have to unfairly contribute toward accommodation costs. We consider the Council and ICB’s Multi-Agency Policy is flawed, which has caused Ms F confusion, uncertainty and distress. The Council and ICB have agreed to apologise to Ms F, make a symbolic payment to her, review the policy, and offer to reassess her Section 117 aftercare needs.