Decision search
Your search has 55884 results
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Devon County Council (25 001 143)
Statement Not upheld Transport 06-Nov-2025
Summary: Mr X complained the Council failed to properly assess his application for a Blue Badge. We find no evidence of fault in the way the Council assessed his application.
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London Borough of Islington (24 022 350)
Statement Closed after initial enquiries Allocations 06-Nov-2025
Summary: We will not investigate this complaint about the Council’s refusal to add Mr X to its housing register as this decision has now been reversed, and we are satisfied with the actions the Council took in respect of delay in this case.
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East Riding of Yorkshire Council (24 022 845)
Statement Closed after initial enquiries Council tax support 06-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision not to backdate Mrs X’s Council Tax Reduction further. This is because Mrs X could have reasonably used her right of appeal to the Valuation Tribunal.
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Essex County Council (24 022 946)
Statement Upheld Special educational needs 06-Nov-2025
Summary: Mrs X complained about the Council’s delay in completing an Education, Health and Care needs assessment, which had adversely affected her child’s education. We found avoidable delay by the Council in carrying out the assessment. The Council agreed to send Mrs X a written apology and make a symbolic payment in recognition of the avoidable distress caused by its delay.
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London Borough of Southwark (24 023 275)
Statement Upheld Allocations 06-Nov-2025
Summary: There was fault by the Council because of a delay in processing the complainant’s housing register application, and then enabling him to bid on properties once it had verified the application. However, the Council has already provided a suitable remedy for this. There was no evidence of fault in the Council’s decision on the complainant’s priority and bedroom entitlement. We have therefore completed our investigation.
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London Borough of Southwark (24 023 443)
Statement Upheld Allocations 06-Nov-2025
Summary: Ms X complained about how the Council handled her housing application. She said the Council failed to process her application in a timely manner and failed to activate her bidding number. The Council was at fault. It delayed Ms X’s housing application by two years, which meant she missed out on opportunities to bid for social housing sooner. The Council agreed to apologise to Ms X and make a payment to acknowledge the distress and frustration this caused.
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Statement Closed after initial enquiries Child protection 06-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to initiate child protection proceedings. This is because the Council started family court proceedings and it is reasonable for Miss X to raise her concerns with the court. Therefore, there is no worthwhile outcome achievable by our investigation.
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Exeter City Council (25 003 636)
Statement Closed after initial enquiries Allocations 06-Nov-2025
Summary: We will not investigate how the Council dealt with Miss X’s application for housing as it is unlikely we will find it to be at fault.
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London Borough of Lambeth (25 004 098)
Statement Closed after initial enquiries Other 06-Nov-2025
Summary: We will not investigate this complaint about Mr X’s interaction with a Council concerning litigation. Any complaint about those aspects is now late and I have not seen good reasons why it could not have been raised to us earlier.
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London Borough of Haringey (25 005 053)
Statement Closed after initial enquiries Allocations 06-Nov-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.