Decision search
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Adur District Council (26 005 996)
Statement Closed after initial enquiries Parking and other penalties 02-Jul-2026
Summary: We will not investigate this complaint about a parking penalty charge notice as ultimately Mrs X could have asked the court to consider her case.
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Portsmouth City Council (26 007 414)
Statement Closed after initial enquiries Child protection 02-Jul-2026
Summary: We cannot investigate this complaint about X’s contact with the Council, relating to child arrangements. This is because the law does not allow us to consider complaints about matters where there are ongoing court proceedings for related matters.
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Suffolk County Council (26 008 102)
Statement Closed after initial enquiries Other 02-Jul-2026
Summary: We will not investigate Mr B’s complaint about delay by the Council investigating his complaint. This is because the alleged fault has not caused Mr B a significant injustice.
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Nottinghamshire County Council (26 008 197)
Statement Closed after initial enquiries Highway repair and maintenance 02-Jul-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Southend-on-Sea City Council (25 027 220)
Statement Closed after initial enquiries Trees 02-Jul-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to carry out work on a tree to prevent it causing damage to her property. It is reasonable for Ms X to challenge the Council’s decision in court.
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Stoke-on-Trent City Council (25 027 609)
Statement Closed after initial enquiries Other 02-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council issuing him a Fixed Penalty Notice for fly tipping. This is because Mr X can use his right to raise a defence against the issuing of the Notice in the magistrates court if he believes it was wrongly issued.
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London Borough of Southwark (25 012 886)
Statement Upheld Allocations 02-Jul-2026
Summary: Mr Y complained on behalf of Mrs X and Mr X about delays in the Council's handling of their housing register application and related bidding access. There is fault in the Council’s actions because it delayed progressing the application, failed to properly consider the impact of those delays, and did not adequately address the rehousing issues raised through its complaints process. This caused distress, uncertainty and time and trouble, and resulted in a loss of opportunity to bid for suitable accommodation sooner. The Council agreed with recommended actions to remedy the injustice.
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Essex County Council (25 013 401)
Statement Upheld Special educational needs 02-Jul-2026
Summary: The Council delayed assessing Miss X’s child Y and issuing their Education, Health and Care Plan. This caused Miss X uncertainty and frustration and delayed her right of appeal to the Tribunal. I cannot say this resulted in Y missing out on the provision in the Plan as Y struggled to engage with education during this time. The Council has agreed to apologise and make a payment to Miss X. The Council was not at fault for its efforts to commission and review Y’s alternative education during this time.
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Dudley Metropolitan Borough Council (25 013 490)
Statement Upheld Other 02-Jul-2026
Summary: The Council delayed taking steps to explore suitable supported living accommodation for Mr and Mrs B in their preferred location. It also delayed initiating the continuity of care process. The Council has agreed to apologise and make a symbolic payment to Mr and Mrs B. It has also agreed to make service improvements.
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London Borough of Wandsworth (25 013 895)
Statement Upheld Allocations 02-Jul-2026
Summary: The Council was at fault. It delayed responding to Ms X’s homelessness application, delayed accepting it owed Ms X a relief duty, communicated poorly with Ms X about a temporary accommodation property and delayed providing Ms X suitable accommodation. This caused Ms X distress, uncertainty and frustration. The Council will apologise and pay Ms X a symbolic payment. The Council has already put service improvements in place.