Decision search
Your search has 58551 results
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London Borough of Harrow (25 009 666)
Statement Upheld Special educational needs 02-Jul-2026
Summary: Miss X complained the Council failed to complete a key stage transfer review of her child’s Education, Health and Care Plan by the legal deadline which left them with no educational placement. We found the Council at fault for not properly carrying out a key stage transfer review and failing to act on Miss X’s concerns her child was not receiving an education. This caused Miss X and her child uncertainty. The Council has agreed to apologise and make a payment to recognise the injustice its actions caused to Miss X and her child. It has also agreed to make changes to its service to prevent the same faults happening again.
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Milton Keynes Council (25 012 421)
Statement Upheld Alternative provision 02-Jul-2026
Summary: Mr B complained that the Council in respect of his son C, failed to complete the annual review process and issue an amended final Education, Health and Care (EHC) Plan with a right of appeal. It also failed to consider its section 19 duty when C was not attending school. We have found fault in the actions of the Council. The Council has agreed to issue an EHC Plan, apologise to Mr B and C, and make a symbolic payment to them.
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London Borough of Southwark (25 012 785)
Statement Upheld Homelessness 02-Jul-2026
Summary: We have found the Council at fault for delaying Mr X’s housing register application and not notifying Mr X of its decision of his appeal rights. This delayed the application process causing Mr X avoidable distress and denied him of his review rights. The Council has agreed to apologise, make a symbolic payment and correctly process Mr X’s application.
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Manchester City Council (25 001 178)
Statement Not upheld Assessment and care plan 02-Jul-2026
Summary: Miss X complained about the Council’s Adult Social Care Service’s involvement with her mother, Ms Y, after Ms Y was discharged from hospital. There was no fault in the Council’s decision making, communication, or in the processes it followed.
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City of Wolverhampton Council (25 006 769)
Statement Upheld Special educational needs 02-Jul-2026
Summary: On behalf of Ms X, Mrs B complained the Council failed to secure special educational provision and failed to complete an annual review for Ms X’s child, Y. We find the Council at fault for failing to complete the annual review within the statutory timeframe and for failing to secure special educational provision for Y when she was unable to attend school. This caused Y and Ms X distress and frustration and meant Y did not receive access to suitable education for approximately one school year. The Council has agreed to apologise, make a symbolic payment and make service improvements to remedy the injustice caused.
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London Borough of Wandsworth (25 007 664)
Statement Upheld Assessment and care plan 02-Jul-2026
Summary: The Council delayed referring Mr X for an advocate, failed to record the reasonable adjustments it had agreed, delayed explaining why it needed to carry out an in person assessment and failed to respond to his complaint properly. An apology, payment to Mr X, for the Council to reopen the assessment and guidance for officers is satisfactory remedy.
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London Borough of Lambeth (25 016 968)
Statement Closed after initial enquiries Allocations 02-Jul-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. there is insufficient evidence of fault which would warrant an investigation.
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North Northamptonshire Council (25 020 613)
Statement Closed after initial enquiries Residential care 02-Jul-2026
Summary: We will not investigate Ms X's complaint about the Care Home’s handling of her relative’s, Mr Y’s, care fees. There is no worthwhile outcome achievable by our investigation.
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Sefton Metropolitan Borough Council (25 021 199)
Statement Upheld Special educational needs 02-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Education, Health and Care Plan annual review. This is because the Council has agreed to apologise to Mr X and pay him £750, and this provides a suitable remedy for the complaint.
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Birmingham City Council (25 021 967)
Statement Closed after initial enquiries School transport 02-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse post 16 home to school transport for the complainant’s child. There is not enough evidence of fault by the Council to warrant investigation.