Decision search
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Cheshire East Council (25 014 332)
Statement Upheld Allocations 02-Jul-2026
Summary: Mr X complained the Council has failed to adequately address his family’s housing priority and adaptation needs. We found the Council’s failure to record how it determined an extension to Mr X’s current property would not be feasible is fault. As are the Council’s delays and poor communication. These faults have caused Mr X avoidable distress and uncertainty over an extended period. The Council will apologise and make a payment to Mr X. It will also carry out a feasibility assessment to determine whether adaptations or an extension to Mr X’s home are reasonable and practicable.
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Devon County Council (25 014 547)
Statement Upheld Special educational needs 02-Jul-2026
Summary: Mrs B complained that the Council, in respect of her son Mr C delayed in completing an Education, Health and Care (EHC) assessment and issuing a final EHC Plan and failed to consider its section 19 duty to make alternative provision between October 2023 and March 2024. We found fault in the actions of the Council. The Council has agreed to apologise, make a symbolic payment and improve its procedures for the future.
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Surrey County Council (25 015 183)
Statement Upheld Special educational needs 02-Jul-2026
Summary: Miss H complains the Council failed to put adequate support in place for her son when he could not attend school, meaning he lost over a year of education. It twice refused to issue an Education, Health and Care Plan and later, would not agree to her request for a review. Most of Miss H’s complaint is outside the Ombudsman’s jurisdiction due to the appeal rights she had. For the part of her complaint we can look at, the remedy the Council has offered is likely more than the Ombudsman would recommend, we have completed our investigation.
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Essex County Council (25 016 056)
Statement Upheld Assessment and care plan 02-Jul-2026
Summary: There was fault in the way the Council considered Mrs Y's claimed social transport costs, heating and gardening costs as disability-related expenditure. The Council did not provide a clear explanation for refusing these claims and there is no evidence it properly considered Mrs Y's individual circumstances. This caused uncertainty about whether it would have reached a different decision had it done so. There was no fault in the Council's care assessment or support planning for Mrs Y.
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Rother District Council (25 007 902)
Statement Upheld Homelessness 02-Jul-2026
Summary: Ms X complained about the Council’s handling of her homelessness application and said it put her at risk when the safety of her accommodation was compromised. The Council was at fault for failing to properly record its decision-making when considering accommodation options for Ms X. It failed to formally assess and document the suitability of the accommodation it offered and failed to notify Ms X of its suitability decision or her right to request a review. It is also at fault for failing to complete an appropriate risk assessment, and for poor communication. This put Ms X at risk unnecessarily and caused her distress and uncertainty. The Council has agreed to apologise, pay Ms X a symbolic remedy, and implement service improvements.
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London Borough of Haringey (25 008 245)
Statement Upheld Allocations 02-Jul-2026
Summary: Mr X complained about the way the Council dealt with his housing. The Council was at fault for poorly communicating about Mr X’s housing reassessment and delaying in completing a housing review. This caused him frustration and uncertainty. The Council will apologise and make a payment to recognise the injustice caused.
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London Borough of Ealing (25 008 622)
Statement Upheld Child protection 02-Jul-2026
Summary: Mr X complained about how the Council considered concerns about his son, Y. He said the Council had access to evidence from multiple medical professionals saying there was no medical evidence to support the suspicion of abuse, but it continued to take child protection action. Mr X said this distressed him and his family. There was fault in the way the Council produced reports and assessments using incorrect information and its complaint handling was poor. This frustrated and distressed Mr X and his family. The Council agreed to apologise, make a financial payment, place a letter on the children’s case file and send it to other professionals, and create an action plan to quality assure its assessments.
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Kirklees Metropolitan Borough Council (25 008 639)
Statement Upheld Residential care 02-Jul-2026
Summary: Mrs X and Mrs Z complain about their mother’s care and treatment by Kirklees Metropolitan Borough Council and Locala. We found fault by the Council and Locala in relation to communication and parts of Mrs Y’s end of life care. As a result, Mrs X and Mrs Z were caused uncertainty, frustration and distress. We recommend the Council and Locala apologise, pay a total of £600 and make systemic improvements. We did not find fault with Mrs Y’s daily care and discharge planning.
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Locala Community Partnership CIC (25 008 639a)
Statement Upheld Community hospital services 02-Jul-2026
Summary: Mrs X and Mrs Z complain about their mother’s care and treatment by Kirklees Metropolitan Borough Council and Locala. We found fault by the Council and Locala in relation to communication and parts of Mrs Y’s end of life care. As a result, Mrs X and Mrs Z were caused uncertainty, frustration and distress. We recommend the Council and Locala apologise, pay a total of £600 and make systemic improvements. We did not find fault with Mrs Y’s daily care and discharge planning.
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Lancashire County Council (25 009 002)
Statement Upheld Special educational needs 02-Jul-2026
Summary: The Council delayed completing Miss X’s child Y’s Education, Health and Care (EHC) Plan annual review and delayed amending the Plan. It also failed to consider whether it owed an alternative education duty between 2024 and 2026 when Y struggled to attend school due to a medical issue. The Council agreed to apologise to Miss X and make a payment to acknowledge the injustice the faults caused.