What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • London Borough of Tower Hamlets (25 023 786)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We cannot investigate Dr Z’s complaint about the Council’s failure to carry out repairs to resolve a damp and mould problem. This is a matter for the Housing Ombudsman Service, and it lies outside our jurisdiction.

  • London Borough of Havering (26 004 654)

    Statement Closed after initial enquiries Parking and other penalties 04-Jul-2026

    Summary: We will not investigate this complaint about Penalty Charge Notices for alleged parking contraventions. Miss X has used the statutory representations and appeals procedure.

  • Manchester City Council (26 008 378)

    Statement Closed after initial enquiries Parking and other penalties 04-Jul-2026

    Summary: We will not investigate this complaint about unauthorised parking on the footway and private land near his home. There is insufficient evidence of fault which would warrant an investigation.

  • Surrey County Council (26 008 503)

    Statement Closed after initial enquiries Traffic management 04-Jul-2026

    Summary: We will not investigate this complaint about the Council’s assessment of road safety matters in Mr X’s village. There is insufficient evidence of fault which would warrant an investigation.

  • Coventry City Council (25 017 870)

    Statement Closed after initial enquiries Allocations 04-Jul-2026

    Summary: We will not investigate Ms X’s complaint about the Council’s decision that she is unable to bid on 4-bedroom properties. There is insufficient evidence of fault in its decision-making to justify our involvement.

  • Essex County Council (26 008 514)

    Statement Closed after initial enquiries Other 03-Jul-2026

    Summary: We will not investigate this complaint about the Council’s failure to take action over flags suspended from lamp posts by unknown persons in his area. There is insufficient evidence if fault and personal injustice to Mr X which would warrant an investigation.

  • London Borough of Brent (26 008 351)

    Statement Closed after initial enquiries Parking and other penalties 03-Jul-2026

    Summary: We cannot investigate this complaint about the Council issuing a parking penalty which it refused to withdraw. It was reasonable for Mr X to appeal to the parking Adjudicator at the London Tribunals which is the body best placed to consider traffic and parking penalties.

  • Transport for London (26 009 764)

    Statement Closed after initial enquiries Traffic management 03-Jul-2026

    Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged traffic contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure.

  • Liverpool City Council (25 010 889)

    Statement Upheld Antisocial behaviour 03-Jul-2026

    Summary: Mr X complained about how the Council considered his Anti-Social Behaviour case review requests. The Council was at fault for delay in dealing with Mr X’s requests, causing uncertainty and frustration. The Council has agreed to apologise to Mr X, make a payment to recognise the injustice and act to prevent recurrence.

  • Devon County Council (25 023 407)

    Statement Closed after initial enquiries Child protection 03-Jul-2026

    Summary: We will not investigate this complaint that the Council has failed to act to support the complainant and her daughter, leading to the complainant becoming alienated from her family. This is because the complaint concerns matters which have been, or can be, considered and decided in court.

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