What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Lincolnshire County Council (26 004 146)

    Statement Closed after initial enquiries Safeguarding 02-Jul-2026

    Summary: We will not investigate this complaint alleging safeguarding failures as it is late. There are no good reasons to investigate now.

  • Rushcliffe Borough Council (26 005 126)

    Statement Closed after initial enquiries Council tax 02-Jul-2026

    Summary: We cannot investigate this complaint about council tax levels and the Council charging X, a precept amount, for the benefit of Parish Council’s. The law does not allow us to investigate matters that affect all the people in the Council’s area.

  • London Borough of Southwark (25 024 293)

    Statement Closed after initial enquiries Council tax 02-Jul-2026

    Summary: We will not investigate Miss X’s complaint about the Council’s recovery of council tax. This is because it is reasonable for her to use her right of appeal to the Valuation Tribunal.

  • Manchester City Council (25 024 705)

    Statement Closed after initial enquiries Refuse and recycling 02-Jul-2026

    Summary: We will not investigate this complaint about the Council missing several bin collections. This is because any injustice is not significant enough to warrant further investigation, and in any event, further investigation would not lead to a different outcome.

  • London Borough of Lambeth (25 025 048)

    Statement Closed after initial enquiries Licensing 02-Jul-2026

    Summary: We will not investigate this complaint about licensing. This is because the claimed injustice is not significant enough to warrant further investigation.

  • Dudley Metropolitan Borough Council (25 028 562)

    Statement Closed after initial enquiries Council tax 02-Jul-2026

    Summary: We will not investigate this complaint about how the Council has handled Mr X’s council tax account and about whether he was liable. The law prevents us from investigating matters that have been considered in court. The issues that happened prior to the beginning of court proceedings are late and there are no good reasons for this.

  • North Tyneside Metropolitan Borough Council (25 028 689)

    Statement Closed after initial enquiries Highway repair and maintenance 02-Jul-2026

    Summary: We will not investigate this complaint about highway maintenance and repair because the court is better placed to consider the complaint and it is reasonable to expect Mr Y to go to court about the matter.

  • North Yorkshire Council (25 029 003)

    Statement Upheld Fostering 02-Jul-2026

    Summary: We will not investigate this complaint that the Council asked Ms X to repay overpayments it made to her for foster care. This is because the Council has upheld the complaint and agreed to provide a proportionate remedy during its internal complaints process.

  • Medway Council (25 029 208)

    Statement Closed after initial enquiries Fostering 02-Jul-2026

    Summary: We will not investigate Ms X’s complaint about a foster care matter. This is because the complaint is late and there are no good reasons to investigate now.

  • Newcastle upon Tyne City Council (25 029 505)

    Statement Closed after initial enquiries Highway repair and maintenance 02-Jul-2026

    Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint and it is reasonable to expect Mr Y to go to court about the matter.

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