What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • London Borough of Hackney (25 023 050)

    Statement Closed after initial enquiries Alternative provision 03-Jul-2026

    Summary: We will not investigate this complaint that the Council failed to make alternative educational provision for the complainant’s child while she was out of school. There is insufficient evidence of fault on the Council’s part to warrant investigation.

  • Central Bedfordshire Council (25 030 885)

    Statement Closed after initial enquiries Licensing 02-Jul-2026

    Summary: We will not investigate Ms X’s complaint about a variation to a premises licence. Ms X is not the licence holder, so any fault has not caused her a personal injustice.

  • Slough Borough Council (25 031 169)

    Statement Closed after initial enquiries Refuse and recycling 02-Jul-2026

    Summary: We will not investigate Miss X complaint that the Council are responsible for the loss of a strap used to secure her bin. Any claimed injustice is not significant enough to justify an investigation.

  • Birmingham City Council (25 031 805)

    Statement Closed after initial enquiries Refuse and recycling 02-Jul-2026

    Summary: We cannot investigate this complaint about recycling collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.

  • Central Bedfordshire Council (26 000 772)

    Statement Closed after initial enquiries Other 02-Jul-2026

    Summary: We will not investigate Ms X’s complaint about the Council's response to her complaint about a councillor’s conduct and a failure to meet her reasonable adjustments during its complaint handling. There is insufficient evidence of fault and any injustice is not significant enough to warrant our involvement.

  • Bournemouth, Christchurch and Poole Council (25 025 610)

    Statement Closed after initial enquiries Council tax 02-Jul-2026

    Summary: We will not investigate this complaint about a council tax discount. This is because Mr X can appeal to a Tribunal regarding the Council’s decision.

  • Norfolk County Council (25 025 692)

    Statement Closed after initial enquiries Charging 02-Jul-2026

    Summary: We will not investigate this complaint about the Council’s administration of care home fees as any fault in this regard did not cause the complainant a level of injustice that would warrant our further involvement.

  • Central Bedfordshire Council (25 026 004)

    Statement Closed after initial enquiries Councillor conduct and standards 02-Jul-2026

    Summary: We will not investigate Ms X’s complaint about the Council’s refusal to consider her complaint about a councillor’s conduct, an alleged failure to provide reasonable adjustments and the actions of a town council. We have already considered and decided part of the complaint, any injustice is not significant enough to warrant our involvement and we cannot investigate the actions of town councils.

  • Birmingham City Council (25 026 047)

    Statement Closed after initial enquiries Council tax 02-Jul-2026

    Summary: We will not investigate this complaint about council tax matters. This is because the complaint is late and there are no good reasons for this. Mr X could have appealed to a Tribunal regarding his liability.

  • Kingston Upon Hull City Council (26 004 060)

    Statement Closed after initial enquiries Safeguarding 02-Jul-2026

    Summary: We will not investigate Miss X’s complaint about a Council safeguarding decision. This is because there is insufficient evidence of fault.

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