Decision search
Your search has 58735 results
-
Essex County Council (25 028 352)
Statement Upheld Special educational needs 05-Jul-2026
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
-
Central Bedfordshire Council (25 029 075)
Statement Closed after initial enquiries Antisocial behaviour 05-Jul-2026
Summary: We will not investigate this complaint about how the Council responded to reports of anti-social behaviour. There is not enough evidence of fault to warrant investigation.
-
Transport for London (26 005 790)
Statement Closed after initial enquiries Parking and other penalties 05-Jul-2026
Summary: We will not investigate this complaint about Transport for London’s handling of a penalty charge notice. This is because Transport for London has allowed Ms X to pay the penalty charge at the discounted rate of £80 and it is unlikely investigation would achieve anything more for her.
-
Hampshire County Council (26 007 455)
Statement Closed after initial enquiries Other 05-Jul-2026
Summary: We will not investigate this complaint about how the Council handled Mr and Mrs X’s complaints. This is because any injustice is not significant enough to justify our involvement. Also, we are unlikely to add to the Council’s response or achieve anything more for Mr and Mrs X.
-
Sheffield City Council (26 007 824)
Statement Closed after initial enquiries Child protection 05-Jul-2026
Summary: We will not investigate X’s complaint that the Council’s children’s services has failed to provide support for them or their children. This is because their complaint is made late.
-
Calderdale Metropolitan Borough Council (26 009 930)
Statement Closed after initial enquiries Councillor conduct and standards 05-Jul-2026
Summary: We will not investigate this complaint about how the Council communicate with X. This is because a complaint about the Council’s decision here is now late and there are no good reasons to consider it now.
-
Birmingham City Council (25 026 752)
Statement Closed after initial enquiries Private housing 05-Jul-2026
Summary: We will not investigate this complaint about private sector housing support. The complaint is late and there are no good reasons for this.
-
Sheffield City Council (25 027 836)
Statement Closed after initial enquiries Other 05-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of a request for information. This is because the Information Commissioner’s Office is better placed to deal with the matter.
-
Birmingham City Council (25 013 262)
Statement Upheld Building control 05-Jul-2026
Summary: Mr X complained the Council’s Building Control wrongly refuses to register valid building regulation notifications which are not submitted directly through a Competent Person Scheme. We found fault by the Council. This is because it has refused to store notifications in line with the Building Regulations 2010 and based its decision on scheme specific membership rules which was not for it to enforce. The Council agreed to apologise to Mr X and take action to enable his, and other installers, valid notifications to be stored in line with the Regulations.
-
Worcestershire County Council (25 014 283)
Statement Upheld Assessment and care plan 05-Jul-2026
Summary: Mrs X complained the Council took almost two years to complete a re-assessment of her care needs. And that following the assessment her care hours have been wrongly reduced. Mrs X also complains the Council has asked her to return a backdated payment it made to address a shortfall in her personal budget. We found the delays in completing Mrs X’s assessment and in reviewing her personal budget and direct payments are fault. These faults have caused Mrs X avoidable distress, frustration and uncertainty. The Council will apologise and make a symbolic payment to Mrs X and will not seek to recover the backdated payment. It will also take action to improve its service.