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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

London Borough of Enfield (25 001 204)

Statement Closed after initial enquiries Homelessness 04-Dec-2025

Summary: Ms X complained the Council did not secure suitable accommodation when she fled domestic abuse in 2023 and subsequently disposed of her personal property. She said it caused significant mental anguish and distress and a large financial loss. We have decided to end the investigation because the matters occurred more than 12 months before Ms X complained to us and we cannot achieve the primary outcome she wants.
Buckinghamshire Council (25 002 173)

Statement Upheld Special educational needs 04-Dec-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Birmingham City Council (25 002 517)

Statement Upheld Allocations 04-Dec-2025

Summary: Mrs B complained about the Council closing her housing applications. We find that the Council did not clearly explain which documents she needed to provide. It also wrongly closed her second housing application as incomplete. These failings caused Mrs B avoidable frustration and inconvenience and delayed her ability to join the housing register. The Council has since assessed Mrs B’s application and backdated her registration date. The Council has also agreed to apologise and make a symbolic payment to Mrs B.
Essex County Council (25 004 831)

Statement Upheld Other 04-Dec-2025

Summary: Miss X complains the Council incorrectly shared details of her vehicle following an incident she was not involved in. We found the Council at fault for sharing incorrect information. This error caused a financial impact, stress and inconvenience for Miss X. Her insurer has refunded the increase in her insurance premium, so Miss X has suffered no financial loss. The Council has apologised for the error, and this is a satisfactory remedy for the injustice caused.
Rother District Council (24 002 620)

Statement Upheld Traffic management 04-Dec-2025

Summary: Mr X complained about a Council parking notice. We found fault with the notice issued. The Council agreed to provide a suitable apology and waive the notice and amend the wording on future notices and associated documents and signage. The Council also agreed to complete a review of its current parking enforcement regime.
Warwickshire County Council (24 005 468)

Statement Upheld Alternative provision 04-Dec-2025

Summary: We find the Council at fault for delays in the education, health and care plan review process, delays implementing alternative educational provision, poor complaint handling, and poor communication. This caused Miss X distress and frustration, and denied her appeal right. The Council will apologise and make a payment.
Northumberland County Council (24 005 804)

Statement Upheld Planning applications 04-Dec-2025

Summary: Mr W complained about the Council’s handling of his planning and building regulations applications. We found the Council seriously delayed in determining his building regulations application. It also failed to update him appropriately, did not communicate with him adequately and failed to properly handle his complaints. The Council has agreed to our recommendations.
London Borough of Brent (24 018 904)

Statement Upheld Disabled facilities grants 04-Dec-2025

Summary: Mrs B complains about the Council’s assessment of her son’s eligibility for a disabled facilities grant. We have found fault sa there was a delay in the provision of adaptations which have still not been provided and there was fault in the decision-making process. The Council has agreed to review the decision, pay a financial remedy and carry out a service improvement.
Somerset Council (24 019 436)

Statement Closed after initial enquiries Planning applications 04-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision to grant planning permission for a site close to Miss X’s home. We have not seen enough evidence of fault to justify an investigation, nor can we achieve the outcome she is seeking.
East Hertfordshire District Council (25 006 177)

Statement Closed after initial enquiries Planning applications 04-Dec-2025

Summary: We will not investigate this complaint about the way the Council approved a prior approval application. We have not seen enough evidence of fault in the Council’s actions. And we cannot achieve the outcome the complainant is seeking.

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