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  • Northumberland County Council (24 014 507)

    Statement Not upheld School transport 15-Jun-2025

    Summary: Miss T complained the Council did not properly consider her application for transport support for her child who attends an out of borough post-16 college. Miss T said as a result, the Council refused to award her child with transport support. The Council was not at fault in the way it considered and made its decision in Miss T’s case.

  • London Borough of Southwark (24 014 570)

    Statement Closed after initial enquiries Other 15-Jun-2025

    Summary: We will not investigate Ms X’s complaint the Council abused her. There is not enough evidence of fault to justify our involvement.

  • Birmingham City Council (24 014 604)

    Statement Not upheld Enforcement 15-Jun-2025

    Summary: Mr X complained the Council failed to take planning enforcement action about a neighbour’s air-conditioning unit. He said it is an eye sore and affects his property’s amenity. We do not find the Council at fault.

  • Cambridge City Council (24 016 034)

    Statement Upheld Planning applications 15-Jun-2025

    Summary: Mr X complained the Council failed to properly consider a neighbour’s planning application which affected a conservation area. We found there was fault in the case officer’s report and in the consideration of a later Certificate of Lawfulness application. However, we found this did not lead to any injustice.

  • East Riding of Yorkshire Council (24 009 357)

    Statement Upheld Special educational needs 15-Jun-2025

    Summary: Mrs X complained the Council did not implement a tribunal order in accordance with the statutory timescales and failed to provide all the provision set out in Section F of her child, Y’s, final amended Education, Health and Care (EHC) Plan. The Council was at fault with delay in issuing Y’s EHC Plan after the tribunal order, it was unclear about Y’s specialist provision and delayed putting in place all Y’s Section F provision and failed to monitor the provision. This caused Mrs X frustration, confusion, avoidable time and trouble and uncertainty and Y missed some education to which they were entitled. The Council will apologise, make a symbolic payment and put in place service improvements.

  • North West Leicestershire District Council (24 010 368)

    Statement Not upheld Building control 15-Jun-2025

    Summary: Mr X complained about the Council’s poor communication, and delays with how it handled his building regulation case and how it dealt with his complaint about its staff conduct. The Council was not at fault in how it carried out its building control duties and in how it dealt with Mr X’s complaint about its staff conduct.

  • Cambridgeshire County Council (24 011 650)

    Statement Upheld Charging 15-Jun-2025

    Summary: Ms Y complained about how the Council charged her son, Mr X, for a contribution to his care and support and tried to collect a debt from him. There was fault in how the Council communicated with Mr X and Ms Y, with some of the action it took to recover the debt and how it assessed Mr X’s claim for some expenses. This caused Ms Y some avoidable distress. The Council agreed to apologise, pay Ms Y a financial remedy and reassess Mr X’s contribution. It also agreed to review some of its practices.

  • North Yorkshire Council (24 013 140)

    Statement Closed after initial enquiries Special educational needs 15-Jun-2025

    Summary: Ms X complained the Council has failed to ensure her child, Y received an education or provision in line with their Education Health and Care (EHC) Plan since 2021 when they stopped attending school. I ended this investigation because part of the complaint is late and the other part falls outside of our jurisdiction because Ms X appealed to the SEND tribunal.

  • London Borough of Hillingdon (24 013 181)

    Statement Upheld Homelessness 15-Jun-2025

    Summary: Ms X complained there were failings in the way the Council dealt with her homelessness application and offered her unsuitable interim accommodation causing distress and impact onto her family’s health. We found fault by the Council as it delayed accepting a relief duty towards Ms X and she remained in unsuitable interim accommodation. The Council has agreed a suitable remedy for the injustice caused so we have completed our investigation.

  • London Borough of Southwark (24 013 358)

    Statement Upheld Allocations 15-Jun-2025

    Summary: The Council delayed registering Mr X’s housing application and delayed reviewing his medical priority. This was fault. The Council was not at fault for how it decided Mr X’s housing priority. The Council has agreed to apologise and make a payment to Mr X for the uncertainty and frustration caused by the delay.

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