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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

Thurrock Council (25 004 367)

Statement Closed after initial enquiries Commercial and contracts 06-Aug-2025

Summary: We cannot investigate this complaint about the Council removing a committee from running a community venue. That is because the Council has stated legal action, therefore the law says we cannot investigate.
Transport for London (25 004 478)

Statement Closed after initial enquiries Licensing 06-Aug-2025

Summary: We will not investigate this complaint about a taxi vehicle licence. This is because there is insufficient evidence of fault by the Authority.
Transport for London (25 004 974)

Statement Closed after initial enquiries Parking and other penalties 06-Aug-2025

Summary: We cannot investigate Mr X’s complaint about a penalty charge notice for driving in the ultra-low emission zone without paying the charge. This is because London Tribunals has considered Mr X’s appeal against the penalty charge notice.
Preston City Council (25 005 519)

Statement Closed after initial enquiries Cemeteries and crematoria 06-Aug-2025

Summary: We will not investigate this complaint about the name associated with Mr X’s relative’s grave in a cemetery. This is because the complaint is late, about historic matters, and we could not achieve anything worthwhile by investigating.
Royal Borough of Kensington & Chelsea (24 008 808)

Statement Upheld Homelessness 05-Aug-2025

Summary: Ms X complained there were failings in the way the Council dealt with her homelessness and housing applications causing her distress and financial loss. We found fault by the Council as it delayed reviewing Ms X’s situation in 2023 and 2024 and dealing with Ms X’s homelessness application. The Council has already apologised for the delay and offered a suitable remedy for the injustice caused in this case. So, we have ended our investigation.
North Tyneside Metropolitan Borough Council (24 013 096)

Statement Upheld Alternative provision 05-Aug-2025

Summary: Mrs X complained the Council failed to arrange suitable alternative provision for her child, W, when they stopped attending school. The Council was at fault. This caused Mrs X avoidable frustration, upset and uncertainty but we cannot say, even on balance, that it meant W missed out on education they should have had. To remedy Mrs X’s injustice, the Council will apologise and pay her £500. It will also issue a staff reminder to prevent the fault happening again.
London Borough of Tower Hamlets (24 015 224)

Statement Upheld Homelessness 05-Aug-2025

Summary: The Council was at fault for failing to address damp and mould in Miss X’s temporary accommodation and delay providing alternative accommodation once a review found it was unsuitable. This left Miss X and her baby at risk of harm from damp and mould, which is an injustice. The Council has agreed to apologise, make payments, and act to improve its services.
Bury Metropolitan Borough Council (24 016 941)

Statement Upheld Refuse and recycling 05-Aug-2025

Summary: Mr B complained the Council has repeatedly left his bins blocking access to his driveway after collections, despite assuring him this would be resolved. The Council was at fault. It continued to leave Mr B’s bins blocking his driveway, after agreeing to leave them elsewhere. It also demonstrated poor record-keeping by not evidencing how and when it monitored his collections and carried out site visits. Because of the fault, Mr B could not safely access his driveway on several occasions; he suffered frustration and uncertainty; and it meant he continued to contact the Council to report the issue. The Council will issue a staff briefing and review its collection monitoring procedures.
London Borough of Camden (24 018 417)

Statement Closed after initial enquiries Other 05-Aug-2025

Summary: We will not investigate Mr X’s complaint about the location of a dockless bike bay and the Council’s actions in relation to this. This is because further investigation would not lead to a different outcome.
Essex County Council (24 018 833)

Statement Upheld Special educational needs 05-Aug-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

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