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Decision reason: Closed after initial enquiries Not upheld Upheld

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Transport for London (24 016 676)

Statement Closed after initial enquiries Parking and other penalties 12-Jan-2025

Summary: We will not investigate this complaint about information rights as this is best dealt with by the Information Commissioner’s Office. Mr X’s request for costs incurred in challenging a penalty charge notice to be refunded would not provide grounds for our further action.
Birmingham City Council (24 016 831)

Statement Closed after initial enquiries Parking and other penalties 12-Jan-2025

Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice as any fault has not caused Mr X sufficient injustice to justify our further action.
North Tyneside Metropolitan Borough Council (24 017 095)

Statement Closed after initial enquiries Other 12-Jan-2025

Summary: We will not investigate this complaint about the Council’s response to Mr X’s subject access request as it is best dealt with by the Information Commissioner’s Office.
Suffolk County Council (24 001 931)

Statement Upheld Special educational needs 12-Jan-2025

Summary: There was delay and fault by the Council in failing to secure special educational provision in an EHC Plan and failing to respond to requests for additional funding from a school within an acceptable timeframe. This has caused loss of education, distress, frustration and delay. The Council will apologise, make a symbolic payment, resolve the outstanding funding request, and make service improvements. The complaint is upheld.
Hampshire County Council (24 012 607)

Statement Closed after initial enquiries Special educational needs 12-Jan-2025

Summary: We will not investigate this complaint about exam arrangements for the complainant’s daughter. This is because we cannot consider complaints about the internal management of schools. Consideration of the Council’s actions would be unlikely to lead to a finding of fault.
Hampshire County Council (24 012 778)

Statement Closed after initial enquiries Special educational needs 11-Jan-2025

Summary: We will not investigate this complaint that the Council has failed to make alternative educational provision for the complainant’s daughter while she has been unable to attend school, and has failed to secure the delivery of the provision set out in her Education Health and Care Plan. This is because there is insufficient evidence of fault on the Council’s part, and it would have been reasonable for the complainant to have used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
Cumberland Council (24 015 437)

Statement Closed after initial enquiries Other 10-Jan-2025

Summary: We cannot investigate this complaint that the Council failed to investigate a complaint about officer conduct as it is not within our remit.
West Berkshire Council (24 014 010)

Statement Closed after initial enquiries Other 10-Jan-2025

Summary: We will not investigate Mr X’s complaint about property disposed of during a clearance of his property. This is because the complaint is made late.
Hampshire County Council (24 014 629)

Statement Closed after initial enquiries Other 10-Jan-2025

Summary: We will not investigate Mr X’s complaint that the Council took court action against him due to his child’s non-attendance at school. This is because we cannot investigate a complaint about the start of court action and we will not investigate matters that have been raised in court.
London Borough of Hackney (24 013 482)

Statement Closed after initial enquiries Other 10-Jan-2025

Summary: We will not investigate this complaint about how the Council carried out a food hygiene inspection of the complaint’s business. There is not enough evidence of fault in the Council’s actions.

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