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Decision reason: Closed after initial enquiries Not upheld Upheld

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Staffordshire County Council (24 008 352)

Statement Closed after initial enquiries Residential care 13-Jan-2025

Summary: We will not investigate this complaint about the quality of care Mrs X’s mother received while in residential care. The issues complained about largely took place between 2020 and 2021. Given the passage of time, there is not a realistic prospect of reaching a sound, fair, and meaningful decision in the complainant’s case.
Hertfordshire County Council (24 008 731)

Statement Upheld Special educational needs 13-Jan-2025

Summary: The Council was at fault for a delay in deciding the support Mrs X’s daughter should receive for her special educational needs. It will make a symbolic payment to Mrs X to recognise her injustice. However, we cannot investigate Mrs X’s complaint about the quality of the Council’s assessment of her daughter’s needs, because this will be a matter for the SEND Tribunal.
London Borough of Lewisham (24 009 114)

Statement Closed after initial enquiries Other 13-Jan-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s report of an abandoned trailer in his locale. This is because an investigation will not usefully add to that already carried out by the Council or lead to a different outcome.
Lincolnshire County Council (24 009 666)

Statement Closed after initial enquiries Safeguarding 13-Jan-2025

Summary: We will not investigate this complaint about adult safeguarding. There is not enough evidence of faut to justify our involvement.
Saint Jude Residential Care Home Limited (24 011 569)

Statement Closed after initial enquiries Charging 13-Jan-2025

Summary: We will not investigate Mrs X’s complaint about a care home’s refusal to full refund the fees she paid in advance. This is because there is insufficient evidence of fault.
North Somerset Council (24 011 879)

Statement Closed after initial enquiries Disabled facilities grants 13-Jan-2025

Summary: We will not investigate this complaint about the Council refusing to complete a housing needs occupational therapy assessment. There is not enough evidence of fault to justify our involvement.
London Borough of Hounslow (24 012 086)

Statement Closed after initial enquiries Disabled children 13-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision not to issue a Blue Badge for the complainant’s son. This is because there is not enough evidence of fault by the Council.
South Gloucestershire Council (24 012 133)

Statement Closed after initial enquiries School transport 13-Jan-2025

Summary: We will not investigate Ms X’s complaint about the provision of free to home to school transport. There is insufficient evidence of fault by the Council to justify our involvement.
London Borough of Wandsworth (24 012 837)

Statement Closed after initial enquiries Child protection 13-Jan-2025

Summary: We cannot investigate this complaint about the way the Council handled a child protection matter involving Mr X, or make recommendations, even though the Council has accepted fault in some matters. This is because the matters alleged are closely connected to matters that were subject to court action, and we are legally prevented from investigating them.
London Borough of Southwark (24 012 841)

Statement Closed after initial enquiries Homelessness 13-Jan-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

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