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Decision reason: Closed after initial enquiries Not upheld Upheld

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Woking Borough Council (25 003 788)

Statement Closed after initial enquiries Other 05-Aug-2025

Summary: We cannot investigate Mr X’s complaint the Council issued a warning letter about his behaviour. The law says we cannot investigate the actions of the Council when it is acting as a social landlord.
Mid Sussex District Council (25 003 959)

Statement Closed after initial enquiries Planning applications 05-Aug-2025

Summary: We will not investigate this complaint about delays in determining the complainant’s planning application. It is reasonable to expect the complainant to have used her right of appeal to the Planning Inspector.
Liverpool City Council (25 003 992)

Statement Closed after initial enquiries Parking and other penalties 05-Aug-2025

Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s representations against a penalty charge notice. This is because the Council’s actions did not cause Mr X significant injustice which would warrant an investigation.
Kent County Council (25 004 080)

Statement Closed after initial enquiries School admissions 05-Aug-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.
Lancashire County Council (25 004 622)

Statement Closed after initial enquiries Highway repair and maintenance 05-Aug-2025

Summary: We will not investigate this complaint about highway maintenance and repair because any injustice is not significant enough to justify our involvement.
Royal Borough of Greenwich (24 023 150)

Statement Closed after initial enquiries Allocations 05-Aug-2025

Summary: We will not investigate Mr X’s complaint about disrepair in his council property and its assessment of his housing register priority. We cannot investigate the Council’s actions related to housing disrepair because it was acting in its role as social landlord. There is insufficient evidence of fault in its handling of his requests for medical priority on the housing register.
Cheshire East Council (24 023 328)

Statement Upheld Other 05-Aug-2025

Summary: The Council was at fault in how it responded to Miss X’s complaint about the care it provided to her child. This caused Miss X avoidable frustration, for which the Council will apologise and pay her £200. It will also begin a stage two investigation of Miss X’s complaint under the children’s statutory complaint’s procedure.
Maidstone Borough Council (25 001 128)

Statement Closed after initial enquiries Enforcement 05-Aug-2025

Summary: We will not investigate this complaint the Council failed to take enforce breach of planning conditions. Part of the complaint is late, and the Council has since taken enforcement action. Therefore, there is nothing worthwhile to be achieved through further investigation.
Devon County Council (25 001 145)

Statement Closed after initial enquiries Other 05-Aug-2025

Summary: We will not investigate Ms X’s complaint on behalf of her daughter Ms Y about restrictions the Council placed on contact with family members. This is because the complaint is late.
Caldwell & Beling Ltd (25 001 354)

Statement Closed after initial enquiries Residential care 05-Aug-2025

Summary: We will not investigate this complaint about the Care Provider’s decision to place restrictions on Ms Y’s visits to see her partner, Mr Y. We could not achieve a meaningful outcome by investigating the matter as there is insufficient evidence of fault by the Care Provider.

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