Local Government Ombudsman Logo

www.lgo.org.uk has experienced a problem

The website has encountered an error. The issue has been logged so that we can investigate the cause.

You can visit the home page and try browsing again. Please accept our apologies for any inconvenience caused.

You may still be able to use our online complaint service if you want to register a complaint or log into your account.

SearchResult - Local Government and Social Care Ombudsman

Decision search

What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 52042 results

  • London Borough of Lambeth (24 010 058)

    Statement Closed after initial enquiries Leisure and culture 10-Jan-2025

    Summary: We will not investigate Mr X’s complaint about maintenance issues at sports facilities operated by the Council. The Council has now completed the repairs and there is insufficient outstanding injustice. We will also not investigate Mr X’s concerns about the Council’s communication because we do not investigate complaints about complaint handling where we are not investigating the substantive issue.

  • North Northamptonshire Council (24 011 783)

    Statement Closed after initial enquiries Special educational needs 10-Jan-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s refusal of a personal budget for his child. Nor will we investigate his complaint about the Council’s recovery of council tax arrears. The complaints are late and there are no good reasons why they could not have been made sooner.

  • Warrington Council (24 011 805)

    Statement Closed after initial enquiries Domiciliary care 10-Jan-2025

    Summary: We will not investigate this complaint about adult social care provision at home and recording contact information. This is because the complainant took more than 12 months to come to the Ombudsman from the time they knew of their concerns. We do not consider there are enough grounds to consider this late complaint.

  • Warrington Council (24 012 741)

    Statement Closed after initial enquiries Child protection 10-Jan-2025

    Summary: We will not investigate this complaint that the Council has failed to act on the complainant’s concerns about the welfare of his children and his contact with them. This is because there is insufficient evidence of fault on the Council’s part causing injustice to warrant investigation, and parts of the complaint concern matters which could have been raised in court, or are closely related to such matters.

  • West Sussex County Council (24 012 765)

    Statement Closed after initial enquiries Disabled facilities grants 10-Jan-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s decision in relation to his father’s request for major adaptations to his home. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Lewisham (24 012 882)

    Statement Closed after initial enquiries Allocations 10-Jan-2025

    Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

  • Manchester City Council (24 013 013)

    Statement Closed after initial enquiries Refuse and recycling 10-Jan-2025

    Summary: We will not investigate this complaint about failures to collect bins according to schedule and return them to the collection point. Information we have seen shows collections are now being made according to published schedules and bins are being returned. We consider further investigation is unlikely to lead to a different outcome.

  • Liverpool City Council (24 015 219)

    Statement Closed after initial enquiries Council tax support 09-Jan-2025

    Summary: We will not investigate Ms X’s complaint about Council Tax support. It is reasonable to expect her to appeal to the Valuation Tribunal. Previous years form a late complaint and there is no reason why the late complaint rule should not apply.

  • Devon County Council (24 015 287)

    Statement Closed after initial enquiries Highway repair and maintenance 09-Jan-2025

    Summary: We will not investigate this complaint about the Council’s response to a road hazard he reported. Any injustice to Mr X because of the extent of the Council’s response, is not significant enough to justify an investigation.

  • Lancashire County Council (24 015 453)

    Statement Closed after initial enquiries Traffic management 09-Jan-2025

    Summary: We will not investigate this complaint about the Council’s communication with Mr X over his requests for information about road safety improvements. Parts of his complaint are late and there is otherwise no significant injustice.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings