Decision search

What's this ?

Organisation
Organisation name:

Organisation type:
Decision type
Statements Reports Both
Reference number
Reference number:
Date range
From To
Sort Results
Descending (latest first) Ascending (oldest first)

Advanced search

Exclude (NOT)
Subject area
Category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category
Advanced options

Decision reason: Closed after initial enquiries Not upheld Upheld

Show advanced search

Your search has 52507 results

City of Bradford Metropolitan District Council (24 015 751)

Statement Not upheld Assessment and care plan 22-Jun-2025

Summary: Mr X complained on behalf of Mrs Y the Council failed to consider evidence relating to Disability Related Expenditure. Mr X also says officers made comments that Mrs Y should not be entitled to various Disability Related Expenditure and there was no support plan in place for Mrs Y. Mr X is also unhappy with how the Council dealt with his complaint. We have not found fault in the Council’s actions.
Gibsons Lodge Ltd (24 015 881)

Statement Not upheld Charging 22-Jun-2025

Summary: Mr C complained that the Care Provider failed to provide accurate information to him or his family about Funded Nursing Care contributions when his father, Mr D moved into a nursing home. We did not find fault in the actions of the Care Provider.
Stoke-on-Trent City Council (24 015 983)

Statement Not upheld Councillor conduct and standards 22-Jun-2025

Summary: The Council followed the procedures set out in the Localism Act 2011 when it decided not to investigate Mr X’s complaint about his councillors. The Council is not at fault. The Council followed the appropriate procedures when making its decision and I cannot therefore criticise its decision.
Wokingham Borough Council (24 016 649)

Statement Upheld School transport 22-Jun-2025

Summary: Mrs B complained that the Council had failed to properly consider its statutory duty to provide transport to her son C without requiring her to accompany him. We agreed with the Council’s view that it did not consider the appeal properly and welcome its offer of £500 to Mrs B for her inconvenience. The Council has also agreed to apologise to her and provide guidance to appeal panels on the Council’s statutory duties.
Welwyn Hatfield Borough Council (24 016 673)

Statement Upheld Council tax 22-Jun-2025

Summary: Mr X complained the Council wrongly pursued enforcement action for unpaid council tax after it had closed his account. We found the Council was at fault for failing to withdraw court costs when it closed the account, which led to avoidable enforcement action. This caused Mr X and his wife avoidable distress and time and trouble, and the Council has agreed to our remedy proposal.
Middlesbrough Borough Council (24 017 483)

Statement Not upheld Other 22-Jun-2025

Summary: Mr X complains on behalf of a limited company that the Council has delayed determining the liability of a property for business rates, meaning his company will suffer economic loss. The Council is not at fault.
Midshires Care Limited (24 017 966)

Statement Not upheld Domiciliary care 22-Jun-2025

Summary: Mr X complained about a live in carer’s treatment of Mr Y following an accusation Mr Y had used a racial slur towards the carer. Mr X complained the carer was negligent and deliberately mistreated and isolated Mr Y in his own home, causing him a great deal of distress. We have ended our investigation as we cannot achieve a worthwhile outcome from further investigation as we are unlikely to be able to achieve the remedy Mr X wants.
Surrey County Council (24 018 573)

Statement Upheld Disabled children 22-Jun-2025

Summary: Mr X complained the Council took too long to carry out an occupational therapy assessment for his child Y. We found delay by the Council which caused avoidable distress and frustration. The Council will apologise and make a symbolic payment to reflect the distress. It has already increased staffing levels in the relevant team and this will minimise the chance of recurrence.
West Berkshire Council (24 020 950)

Statement Closed after initial enquiries Trees 20-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse to carry out works to trees near the complainant’s property. There is insufficient evidence of fault on the Council’s part to warrant investigation.
Brighton & Hove City Council (24 022 967)

Statement Upheld Disabled children 20-Jun-2025

Summary: We have upheld this complaint about the Council’s response to the complainant’s request for social care services for her son. The Council has agreed to the Ombudsman’s request to address the matter through the statutory procedure for complaints about children’s social care. This removes the need for us to investigate.

Back
43
44
45
46
47
48
49
50
51
52
Next

Cookie name	Description	Action
ASPSESSIONID	This helps the site to function smoothly during your visit. For example, remembering your display settings and online complaint form preferences.
CookieNotice.Analytics	Used to remember your choice for analytical cookies.
TH_TOOLBAR_SETTINGS	Stores an object containing user specific settings for the Browsealoud toolbar such as dialog positions and button states. No personally identifiable data is stored.
API_SETTINGS	Stores an object containing user specific API settings for the Browsealoud toolbar such as voice and language selection, user preferences set in the toolbar settings panel and selected styles for word highlighting. No personally identifiable data is stored.
audioalert	Stores a value ‘audioalert = true’ after the first Browsealoud audio alert.
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmt	Used to throttle request rate.	BrowseAloud v.3 documentation Privacy policy
__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmc	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the__utmbcookie to determine whether the user was in a new session/visit.	BrowseAloud v.3 documentation Privacy policy
__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
_ga	Used to distinguish users. The ID is used only to identify the session for the statistics and is completely anonymous.	BrowseAloud v.3 documentation Privacy policy
_gat_UA-4669579-11	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	BrowseAloud v.3 documentation Privacy policy
_gid	Used to distinguish users.	BrowseAloud v.3 documentation Privacy policy

Company	Description	Action
Google Inc = _ga	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gid	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gat	Google Analytics tracking cookie. Used to manage the rate at which page view requests are made.	Terms and conditions Privacy policy

www.lgo.org.uk has experienced a problem

Decision search

Advanced search

Your search has 52507 results

Review your privacy settings