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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52139 results

Transport for London (24 015 069)

Statement Closed after initial enquiries Parking and other penalties 29-Jan-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because the matter has been resolved.
South Tyneside Metropolitan Borough Council (24 012 981)

Statement Closed after initial enquiries Child protection 29-Jan-2025

Summary: We will not investigate this complaint that the Council has failed to ensure the complainant’s son’s cultural, linguistic and religious needs are met. The matter has not completed the statutory procedure for complaints about children’s services, and the Council is not at fault in declining to escalate it to the final stage while legal proceedings are ongoing.
London Borough of Barnet (24 013 038)

Statement Closed after initial enquiries Allocations 29-Jan-2025

Summary: We will not investigate this complaint about disrepair issues at Mr X’s social housing property and his wish to be moved. This is because social housing disrepair falls outside our powers to investigate and, with regard to his wish to be moved, there is no evidence to suggest fault by the Council.
Brighton & Hove City Council (24 013 115)

Statement Closed after initial enquiries Charging 29-Jan-2025

Summary: We will not investigate this complaint about threatening correspondence. The events happened more than 12 months ago and there are no grounds to consider the late complaint. The complainant does not have the relevant standing to make a complaint about an alleged debt due from an estate, as she is not administering the estate.
London Borough of Barking & Dagenham (24 013 331)

Statement Closed after initial enquiries Other 29-Jan-2025

Summary: We will not investigate this complaint about a failure to keep the street and pavement near the complainant’s home litter free. The Council confirms it visits the street every fortnight. It also says it has monitored the location and will decide whether it needs to target its resources in a different way. We consider that further investigation will not lead to a different outcome.
Kent County Council (24 013 373)

Statement Closed after initial enquiries Assessment and care plan 29-Jan-2025

Summary: We will not investigate Mr X’s complaint about the actions of a social worker and how the Council is meeting his care and support needs. It is unlikely an investigation would lead to a different outcome or achieve anything more.
Derbyshire County Council (24 013 403)

Statement Closed after initial enquiries Other 29-Jan-2025

Summary: We will not investigate Mrs X’s complaint about the conduct of a child protection enquiry. The decisions the Council reached were within the range open to it, and the errors it made are unlikely to have affected the outcome. Investigation by us of the Council’s actions would be unlikely to lead to a different or worthwhile outcome.
Salford City Council (24 013 415)

Statement Upheld Transport 29-Jan-2025

Summary: We will not investigate X’s complaint about her child’s taxi transport. She says the drivers have not transported her child in a safe manner. This is because an investigation would not lead to any worthwhile outcomes as the Council has already provided an appropriate remedy.
London Borough of Barnet (24 014 342)

Statement Upheld Trees 29-Jan-2025

Summary: We will not investigate this complaint about the Council’s maintenance of basal growth from trees along the complainant’s road. There is not enough evidence of fault causing significant injustice in the planned maintenance schedule adopted by the Council, and it has taken satisfactory action to address the delay in carrying out the 2024 works.
London Borough of Ealing (24 014 396)

Statement Closed after initial enquiries Allocations 29-Jan-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

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