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Decision reason: Closed after initial enquiries Not upheld Upheld

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Cheshire East Council (25 005 253)

Statement Closed after initial enquiries Trees 20-Aug-2025

Summary: We will not investigate this complaint arising from an insurance claim about damage caused to the complainant’s property. It is reasonable to expect the complainant to go to court if she remains unhappy with the outcome of her claim against the Council’s insurer.
Dacorum Borough Council (25 005 255)

Statement Closed after initial enquiries Enforcement 20-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with possible breaches of planning control. This is because the complainant has not suffered significant injustice as a result of the alleged fault.
Transport for London (25 005 356)

Statement Closed after initial enquiries Traffic management 20-Aug-2025

Summary: We will not investigate this complaint about the road user charges imposed on Mr X’s vehicle as it is unlikely we will find fault by the Authority.
Airmyn Residential Ltd (25 001 851)

Statement Upheld Residential care 20-Aug-2025

Summary: We will not investigate this complaint about residential care costs. This is because during our enquiries, the Care Provider agreed to refund Mrs X. That was the outcome she wanted and remedies any injustice caused.
East Sussex County Council (25 001 937)

Statement Closed after initial enquiries Charging 20-Aug-2025

Summary: We will not investigate this complaint about how the Council completed a financial assessment. That is because most of the complaint is late. Where the complaint is in time, there is not enough evidence of fault to justify our involvement.
Derby City Council (25 002 266)

Statement Closed after initial enquiries Charging 20-Aug-2025

Summary: We will not investigate Ms X’s complaint that the Council told her that her father’s care would be free. There is not enough evidence of fault to justify an investigation.
Walsall Metropolitan Borough Council (25 002 374)

Statement Closed after initial enquiries Charging 20-Aug-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision that her relative must contribute towards her transport costs to a day care centre. There is not enough evidence of fault to justify an investigation.
London Borough of Southwark (25 002 528)

Statement Closed after initial enquiries Alternative provision 20-Aug-2025

Summary: We cannot investigate this complaint about failure to secure suitable education and special educational needs provision as set out in an Education, Health and Care Plan while a child was out of school. Mrs X appealed to the First-tier Tribunal (Special Educational Needs and Disability) about the suitability of the school named in the Plan. The non-attendance at school is linked to the subject of Mrs X’s appeal. The Tribunal agreed the school was suitable. We will not investigate the rest of Mrs X’s complaint about attendance warnings because there is not enough evidence of fault by the Council, or a significant enough injustice, to justify an investigation.
London Borough of Enfield (25 002 655)

Statement Closed after initial enquiries Allocations 20-Aug-2025

Summary: We will not investigate this complaint about the Council offering unsuitable permanent accommodation to Mrs Y. This is because part of the complaint is late and there is insufficient injustice to justify investigating the parts of the complaint made in time.
Cumberland Council (25 002 955)

Statement Closed after initial enquiries Enforcement 20-Aug-2025

Summary: We will not investigate this complaint about the Council’s failure to act on reports of damage to a listed building and a failure to respond to the complaint. There is not enough evidence of personal injustice to justify an investigation. Also, we consider an investigation will not lead to a different outcome.

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