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Your search has 52139 results

  • Salford City Council (24 008 261)

    Statement Closed after initial enquiries Domiciliary care 29-Jan-2025

    Summary: We will not investigate Miss X’s complaint about her son’s carers falling asleep during their night calls and about the Council’s handling of her complaint. This is because an investigation would not lead to any further worthwhile outcomes.

  • Maidstone Borough Council (24 008 333)

    Statement Closed after initial enquiries Planning applications 29-Jan-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s handling of a planning enforcement investigation. This is because there is not enough evidence of fault by the Council and it is unlikely further investigation would achieve anything worthwhile for Ms X.

  • London Borough of Hillingdon (24 008 626)

    Statement Closed after initial enquiries Noise 29-Jan-2025

    Summary: We will not investigate this complaint about the Council’s response to a complaint about damage to the complainant’s property after a neighbour installed a waste system in or next to a party wall. The Party Wall etc. Act 1996 applies and we cannot decide on liability for property damage, which is a matter for the civil courts.

  • Royal Borough of Windsor and Maidenhead Council (24 003 816)

    Statement Upheld Child protection 29-Jan-2025

    Summary: There was fault by the Council because it did not involve Mr X in safeguarding enquiries about his child, it cannot show that Mr X and his family failed to cooperate with the enquiry, and it did not deal with his complaint properly. There was no fault in how the Council weighed up police evidence and how it involved another local authority. The Council’s shortcomings caused Mr X and his family distress and frustration. It has agreed to take action to remedy this.

  • Somerset Council (24 011 653)

    Statement Closed after initial enquiries Assessment and care plan 29-Jan-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her late mother’s care following hospital admission. The Council has investigated Mrs X’s concerns, upheld parts of her complaint, apologised and taken action to improve. We could not add to the Council’s response or make a finding of the kind Mrs X wants.

  • City of Wolverhampton Council (24 013 527)

    Statement Closed after initial enquiries Child protection 29-Jan-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of his subject access request. This is because this is a complaint about a data matter which is best considered and decided by the Information Commissioner’s Office.

  • Melton Borough Council (24 013 543)

    Statement Closed after initial enquiries Planning applications 29-Jan-2025

    Summary: We will not investigate this complaint about how the Council dealt with a planning application and the Council’s decision to refuse the complainant’s request to refund the planning application fee. This is because the complaint is late. The complainant also could have appealed to the Planning Inspector.

  • London Borough of Ealing (24 013 574)

    Statement Closed after initial enquiries Planning applications 29-Jan-2025

    Summary: We will not investigate this complaint about the grant of planning permission because there is no evidence of fault by the Council.

  • Northumberland County Council (24 013 583)

    Statement Closed after initial enquiries Safeguarding 29-Jan-2025

    Summary: We will not investigate this complaint about adult social care support and safeguarding. This is a late complaint as the events happened more than 12 months ago and the complainant knew about them then.

  • Kent County Council (24 013 815)

    Statement Closed after initial enquiries Charging 29-Jan-2025

    Summary: We will not investigate Miss X’s complaint about the Council billing her son Mr X for backdated care fees, the time taken before officers noticed the debt, officer comments during a telephone call, other administrative issues on the account, and the debt amount being sought. There is not enough evidence of Council fault which alters the care fee debt to warrant us investigating. The Council apologised for the officer’s comments and investigation would achieve no different outcome. There is insufficient injustice caused by the administrative issues and the dispute about the debt amount to justify an investigation.

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