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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

Birmingham City Council (24 014 362)

Statement Upheld Special educational needs 20-Aug-2025

Summary: Mr X complained that his young adult son (Y) had not received the provision in his Education, Health and Care Plan. There was fault. The Council did not keep under review whether Y had become able to access therapy and tuition again and delayed carrying out an annual review. Considering the way to move forward remedies the injustice to Y.
Lancashire County Council (24 015 383)

Statement Upheld Other 20-Aug-2025

Summary: Mrs A complained that delays by the Council lost the opportunity for her disabled daughter Ms X to attend the placement which would have best met her needs. There were delays which caused injustice to Mrs A and Ms X but the Council’s decision not to fund the preferred placement was not fault. Ms X is now settled in a suitable placement.
North Lincolnshire Council (24 017 672)

Statement Not upheld Assessment and care plan 20-Aug-2025

Summary: Ms A complained about the way the Council managed the care and treatment of her late mother Mrs X. We have not found fault on the part of the Council.
Leeds City Council (24 017 715)

Statement Upheld Special educational needs 20-Aug-2025

Summary: Miss X complained that her child, Y, did not receive the provision in Section F of their Education, Health and Care Plan. There was fault by the Council. Y did not receive all the provision for over 3 terms and the Council did not respond to Miss X’s concerns about this. There was also delay in carrying out an annual review and a failure to issue a final Education, Health and Care Plan after a previous annual review. An apology, symbolic payment and service improvement remedies the injustice from the loss of education.
Central Bedfordshire Council (24 021 179)

Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2025

Summary: We will not investigate Mrs X’s complaint about the Council not ensuring a road serving her property has been properly resurfaced. The law allows Mrs X to take this highway maintenance matter to the Magistrates’ court, which it would not be unreasonable for her to do. This takes her complaint outside of our jurisdiction. It would be reasonable for Mrs X to make any claim of property damage due to the highway’s condition to the Council’s insurers then the courts, if required.
New Forest District Council (24 022 764)

Statement Closed after initial enquiries Leisure and culture 20-Aug-2025

Summary: We will not investigate this complaint about rent increases for beach huts. Ms X can take the matter to court, and it is reasonable to expect her to do so.
North East Lincolnshire Council (25 001 227)

Statement Closed after initial enquiries Residential care 20-Aug-2025

Summary: We will not investigate Miss X’s complaint about the care her late father Mr Y received from a Council-commissioned care provider. The Care Provider has investigated Miss X’s concerns, upheld parts of her complaint, apologised and taken action to improve. We could not add anything to the Care Provider’s response or achieve the outcome Miss X wants.
London Borough of Lewisham (25 001 409)

Statement Closed after initial enquiries Allocations 20-Aug-2025

Summary: We will not investigate Ms X’s complaint about the priority awarded on the Council’s housing register because there is insufficient evidence of fault to justify our involvement.
Watford Borough Council (25 003 476)

Statement Closed after initial enquiries Enforcement 20-Aug-2025

Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case and the subsequent complaints process. This is because there is insufficient evidence of fault in the way the Council made its decision on the enforcement case, and the delay in reaching that decision does not, on balance, cause a significant enough injustice.
Surrey County Council (25 004 071)

Statement Closed after initial enquiries School transport 20-Aug-2025

Summary: We will not investigate this complaint about the Council’s refusal to provide bespoke post-16 transport to school for the complainant’s child. There is not enough evidence of fault to justify investigating.

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