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Your search has 52139 results

  • Essex County Council (24 016 456)

    Statement Closed after initial enquiries Special educational needs 30-Jan-2025

    Summary: We will not investigate Miss X’s complaint about the school named in an Education, Health and Care Plan. It is reasonable for Miss X to use her appeal rights.

  • London Borough of Richmond upon Thames (24 017 965)

    Statement Closed after initial enquiries Traffic management 30-Jan-2025

    Summary: We will not investigate this complaint about the Council’s decision to shorten some parking bays and add yellow lines. This is because there is insufficient evidence of fault by the Council.

  • Staffordshire County Council (24 018 073)

    Statement Closed after initial enquiries Highway repair and maintenance 30-Jan-2025

    Summary: We will not investigate this complaint about pothole damage as this is a matter for the courts.

  • Bedford Borough Council (24 018 784)

    Statement Closed after initial enquiries Commercial and contracts 30-Jan-2025

    Summary: We will not investigate Mr B’s complaint about the Council’s handling of the lease for his business premises. This is because it is reasonable for Mr B to take the Council to court.

  • Leicester City Council (24 003 874)

    Statement Upheld Charging 30-Jan-2025

    Summary: Miss X complained about the Council’s decision to increase the amount her mother, Mrs Y, has to pay towards the costs of her care and support. I find the Council at fault for how it calculated the amount which caused her distress and uncertainty. The Council has agreed to apologise and re-assess the weekly charge.

  • Northumberland County Council (24 010 690)

    Statement Closed after initial enquiries Other 30-Jan-2025

    Summary: We will not investigate this complaint about how the Council dealt with complaints about an energy rebate scheme as much of this complaint is made late to us plus there is insufficient remaining injustice to justify our further action. There is insufficient injustice arising from the Council’s response to Miss X’s request for a copy of a verbal complaint she made to it to justify our further action.

  • Nottinghamshire County Council (24 004 036)

    Statement Upheld Special educational needs 29-Jan-2025

    Summary: Ms C complained the Council failed to provide their child with access to a full-time education over two academic years. We upheld the complaint finding the Council did not show enough consistent attention to the case despite knowing of the child’s absence. As a result, it caused unnecessary distress for Ms C, as she did not know if their child could have had a greater access to education. The Council has accepted these findings and agreed actions to remedy this injustice. However, we note these does not differ significantly from proposals the Council previously made to Ms C, following its own investigation of the complaint.

  • Environment Agency (24 005 170)

    Statement Not upheld Drainage 29-Jan-2025

    Summary: Ms X complained that the Environment Agency failed to take action to force a nearby landowner to carry out remedial works to the riverbank on his land to alleviate flooding to her property. She also says it failed to communicate properly with her. We found no fault by the Environment Agency.

  • North Yorkshire Council (24 006 141)

    Statement Closed after initial enquiries Disabled children 29-Jan-2025

    Summary: We will not investigate this complaint about the Council’s failure to provide support to Mrs X’s daughter. Any complaint about the Council’s actions here are late and there are no good reasons why it could not have been made sooner.

  • Hampshire County Council (24 007 049)

    Statement Upheld Direct payments 29-Jan-2025

    Summary: Miss X complains the Council failed to promptly pay direct payments for care she received while she was abroad, and there was a delay in restarting her care package. We found there was no evidence the Council agreed to pay Direct Payments and this had since been remedied by a retrospective payment in any event. However, we found Miss X was avoidably left without care on her return from abroad due to Service Failure and Fault by the Council, so a payment should be made to recognise this. The Council should also provide better communication for service users about the correct process to follow in situation where care is to be suspended and restarted.

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