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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Redbridge (24 014 495)

Statement Closed after initial enquiries Child protection 30-Jan-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to act on safeguarding information it received regarding his child, Y. This is because there is insufficient evidence of fault.
London Borough of Tower Hamlets (24 014 525)

Statement Closed after initial enquiries Leisure and culture 30-Jan-2025

Summary: We will not investigate Mrs X’s complaint that the Council excluded her child, Y, from attending an activity session. This is because there is insufficient evidence of fault, and an investigation is unlikely to lead to a different outcome.
West Lindsey District Council (24 014 545)

Statement Closed after initial enquiries Antisocial behaviour 30-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision to issue Mr X with a Community Protection Notice. This is because Mr X has the opportunity to seek a remedy through the courts if he wishes to challenge the Notice so placing the complaint outside our jurisdiction.
Hinckley & Bosworth Borough Council (24 015 649)

Statement Closed after initial enquiries Enforcement 30-Jan-2025

Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control or its decision to approve an application for a certificate of lawfulness of existing use or development. This is because we are unlikely to find fault.
Rutland County Council (24 012 251)

Statement Upheld Special educational needs 30-Jan-2025

Summary: We will not investigate Miss X’s complaint about the Council failure to complete her child’s education, health, and care (EHC) needs assessment and final EHC plan within the statutory timescales. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
London Borough of Hammersmith & Fulham (24 012 693)

Statement Upheld Allocations 30-Jan-2025

Summary: We will not investigate Ms X’s complaint about the way the Council considered medical evidence provided in support of her housing register application. The Council has taken action to remedy any injustice caused and further investigation would not lead to a different outcome.
Mid Suffolk District Council (24 015 096)

Statement Closed after initial enquiries Planning applications 30-Jan-2025

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s concerns about a fence installed near his property. This is because the complaint is late. It is also unlikely we would find fault.
Essex County Council (24 015 285)

Statement Upheld Special educational needs 30-Jan-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Essex County Council (24 015 286)

Statement Upheld Special educational needs 30-Jan-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Transport for London (24 017 217)

Statement Closed after initial enquiries Parking and other penalties 30-Jan-2025

Summary: We will not investigate Mr X’s complaint about two penalty charge notices issued by Transport for London. This is because Transport for London has cancelled the penalty charge notices and it is unlikely we would recommend any further remedy for Mr X.

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