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  • Coventry City Council (25 002 815)

    Statement Upheld Child protection 27-Aug-2025

    Summary: We will not investigate Mr F’s complaint because the Council has responded at all three stages of the statutory children’s complaint process, and there is nothing we could add by further investigation. The Council has offered a satisfactory remedy.

  • Royal Borough of Kensington & Chelsea (24 021 370)

    Statement Closed after initial enquiries Homelessness 27-Aug-2025

    Summary: We will not investigate Ms X’s complaint about refuge accommodation because it was not arranged by this Council. There is insufficient evidence of fault in the Council’s decision to end its duty to provide interim accommodation to justify further investigation.

  • London Borough of Bromley (24 021 453)

    Statement Upheld Transport 27-Aug-2025

    Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because the Council agreed to reassess the application.

  • Surrey County Council (24 021 791)

    Statement Closed after initial enquiries Assessment and care plan 27-Aug-2025

    Summary: We will not investigate this late complaint about the Council’s adult social care department. There is not a good reason for the delay in the matter being escalated to the Ombudsman.

  • Devon County Council (24 021 842)

    Statement Closed after initial enquiries Other 27-Aug-2025

    Summary: Miss X complained Devon County Council and NHS Devon Integrated Care Board produced a document that did not accurately reflect her son’s needs and failed to explain where the information in the form came from. We will not investigate Miss X’s complaint. This is because we do not consider an investigation by the Ombudsmen would be likely to add to the work already undertaken by the Council in response to Miss X’s complaint.

  • NHS Devon ICB (24 021 842a)

    Statement Closed after initial enquiries Other 27-Aug-2025

    Summary: Miss X complained Devon County Council and NHS Devon Integrated Care Board produced a document that did not accurately reflect her son’s needs and failed to explain where the information in the form came from. We will not investigate Miss X’s complaint. This is because we do not consider an investigation by the Ombudsmen would be likely to add to the work already undertaken by the Council in response to Miss X’s complaint.

  • Enhanced Elderly Care Limited (24 022 629)

    Statement Upheld Residential care 27-Aug-2025

    Summary: Mrs A complains about the care and treatment of her mother, Mrs B. She also complains about how long North East and North Cumbria Integrated Care Board (the ICB) took to respond to her complaint. We found the ICB took too long to respond to Mrs A’s complaint which caused her unnecessary distress. I recommended and the ICB agreed to apologise and make a symbolic payment to remedy this injustice. We also found a doctor from St Albans Medical Group changed Mrs B’s medical records after her death. Staff from Wardley Gate Care Centre disposed of used medication in a way which caused Mrs A doubt about whether Mrs B’s medication had been given correctly. However, I have seen evidence both organisations have already made appropriate changes to their processes, so no further action is needed.

  • Staffordshire County Council (25 000 325)

    Statement Closed after initial enquiries Domiciliary care 27-Aug-2025

    Summary: We will not investigate this complaint about adult social care provided at home. The claimed injustice is not significant enough to justify our involvement. The issues are not ongoing as the Council changed the care provider.

  • London Borough of Lambeth (25 003 413)

    Statement Closed after initial enquiries Private housing 27-Aug-2025

    Summary: We will not investigate this complaint about the ownership of a property used by the Council as private sector temporary accommodation. Private ownership disputes are matters for the courts to resolve and it is reasonable for Miss X to seek a legal remedy.

  • Epping Forest District Council (25 003 483)

    Statement Closed after initial enquiries Allocations 27-Aug-2025

    Summary: We will not investigate this complaint about the Council’s refusal to accept Miss X’s application to the housing register. There is insufficient evidence of fault which would warrant an investigation.

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