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Decision reason: Closed after initial enquiries Not upheld Upheld

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Birmingham City Council (24 008 700)

Statement Upheld School transport 03-Feb-2025

Summary: Mr X complained about the Council’s decision to award his child, Y, a bus pass instead of a council-organised taxi service when he applied for home to school transport support for Y. There was fault with how the Council considered the school transport support application and appeal in Y’s case. This caused injustice to Mr X. To remedy the injustice caused, the Council will apologise and make a symbolic payment to Mr X. It will also carry out a fresh home to school transport appeal.
Derby City Council (24 011 309)

Statement Closed after initial enquiries Child protection 03-Feb-2025

Summary: We cannot investigate X’s complaint about matters relating to the Council’s actions in its child protection involvement with her child. This is because it is about matters we have previously considered and decided; or are not separable from the court proceedings; or about an allegation of crime which she has already reported to the police
Nottinghamshire County Council (24 013 548)

Statement Closed after initial enquiries Assessment and care plan 03-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to arrange care from her chosen provider. There is not enough evidence of fault to justify investigating.
Cornwall Council (24 013 659)

Statement Closed after initial enquiries Assessment and care plan 03-Feb-2025

Summary: We will not investigate this complaint about adult social care arrangements. The court decided the dispute over what was best, and the Ombudsman cannot question or criticise the court’s decision. It is unlikely we would find fault in the Council’s actions and there is no worthwhile outcome from an Ombudsman investigation.
Devon County Council (24 013 674)

Statement Closed after initial enquiries Assessment and care plan 03-Feb-2025

Summary: We cannot investigate Ms X’s complaint about her relative’s health needs. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This complaint is solely about NHS health related matters, so we have no remit to investigate.
Essex County Council (24 013 819)

Statement Closed after initial enquiries Charging 03-Feb-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to explain how it calculated his care contribution increase. This is because there is insufficient evidence of fault.
Slough Borough Council (24 013 928)

Statement Closed after initial enquiries Charging 03-Feb-2025

Summary: We will not investigate this complaint about how the Council completed a financial assessment. There is not enough evidence of fault to justify our involvement.
Thurrock Council (24 014 017)

Statement Closed after initial enquiries Allocations 03-Feb-2025

Summary: We will not investigate this complaint about an unsuccessful application to join the housing register. This is because there is insufficient evidence of fault by the Council.
Cheshire East Council (24 014 199)

Statement Closed after initial enquiries Disabled children 03-Feb-2025

Summary: We will not investigate this complaint about how the Council assessed and then decided on the support it would provide to Mrs X’s child. It is unlikely we would find any fault in the Council’s actions.
Swindon Borough Council (24 014 752)

Statement Closed after initial enquiries Antisocial behaviour 03-Feb-2025

Summary: We will not investigate this complaint about the Council’s handling of noise complaints made against Ms X. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

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