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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Croydon (24 014 810)

Statement Closed after initial enquiries Looked after children 03-Feb-2025

Summary: We will not investigate Ms X’s complaint about the Council’s loss of records from when she was in care. This is because we could not now achieve a worthwhile outcome, and the Information Commissioner’s Office is better placed to consider her concerns about information handling.
Buckinghamshire Council (24 014 817)

Statement Closed after initial enquiries Homelessness 03-Feb-2025

Summary: We will not investigate this late complaint about the Council’s decisions on Mr X’s homelessness application. There is not a good reason for the significant delay in Mr X bringing the complaint to us, and in any event it was reasonable for Mr X to appeal the decisions he complains about.
Halton Borough Council (24 014 957)

Statement Closed after initial enquiries School transport 03-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide free school transport for the complainant’s son outside normal school hours. We have not seen enough evidence of fault in the way the Council made its decision.
Cheshire West & Chester Council (24 014 961)

Statement Closed after initial enquiries Council tax 03-Feb-2025

Summary: We will not investigate this complaint about a Council tax bill because the matter has been remedied and it affects all or most of the population of the area.
London Borough of Islington (24 013 418)

Statement Closed after initial enquiries Allocations 03-Feb-2025

Summary: We will not investigate this complaint about the Council’s decisions on Ms X’s homelessness application. It was reasonable for her to ask for a statutory review of the decisions and she had a further right of appeal to the County Court if this was unsuccessful.
Waverley Borough Council (24 013 469)

Statement Closed after initial enquiries Allocations 03-Feb-2025

Summary: We will not investigate Ms X’s complaint about the Council’s failure to include Mr Y as a joint tenant in 2021. There is insufficient evidence of fault to justify our involvement and we could not direct the Council to allocate alternative social housing to Mr Y.
London Borough of Hackney (24 013 512)

Statement Closed after initial enquiries Traffic management 03-Feb-2025

Summary: We will not investigate this complaint about the Council’s handling of a local road scheme as there is insufficient evidence of fault.
Manchester City Council (24 014 341)

Statement Closed after initial enquiries School transport 03-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to provide her son with free transport to school. This is because there is not enough evidence of fault by the Council.
Manchester City Council (24 014 429)

Statement Closed after initial enquiries Looked after children 03-Feb-2025

Summary: We will not investigate Mr X’s complaint the Council did not include him in statutory review meetings for his children. This is because the Council has investigated the matter, and we are satisfied with the actions the Council has already taken to remedy any injustice.
Cambridgeshire County Council (24 014 556)

Statement Closed after initial enquiries Other 03-Feb-2025

Summary: We cannot investigate Mr X’s complaint that the Council organised his supervised contact with his child during his working hours, which Mr X said resulted in a loss of income. This is because Mr X could have raised the matters during court proceedings and it is reasonable to have expected him to do so.

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